Suganya Jayaraj

Experience

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  Aspire Digital Technologies

  Nov 2020 - now

  Leading Telecom operator in Saudi ArabiaOrganization: Aspire Digital TechnologiesClient: ConfidentialRole: SAP C4C Consultant Period: May’21 – Till date Worked on Data workbench for Employees, Products, Legacy Data upload for Lead and Opportunity. Prepared user manual for all processes handled/ involved as part of customer business. Set up Approval processes. End to End testing for different sales team of the client. Employee creation using SOAP UI. Created many extension fields and extended to wherever it is required. Knowledge in reports creation based on customer’s expectation. Created Page layouts for different sales team and assigning it to the relevant Business Roles. Analyzing on setting up the code list restrictions for relevant Business Roles. Knowledge of Organizational Management including setup and configuration of Org. Show less Leading Construction Manufacturer in Saudi ArabiaOrganization: Aspire Digital TechnologiesClient: ConfidentialRole: SAP C4C Consultant Period: May’21 – Oct’21 Worked on Data workbench for Materials and Customers. Legacy Data upload for Lead and Opportunity. Prepared user manual for all processes handled/ involved as part of customer business. Created many extension fields and extended to wherever it is required. Knowledge in reports creation based on customer’s expectation. Created Page layouts for different sales team and assigning it to the relevant Business Roles. Analyzing on setting up the code list restrictions for relevant Business Roles. Responsible for system design development and gathering user requirements for the Change Request (CR) based on customers requirement. Knowledge of Organizational Management including setup and configuration of Org. Structures as per customers’ needs along with defining the functionality of each Org Units. Worked on methodology and sprint. Worked on configuring the involved parties for service ticket. Worked on configuring the inbound email communication channels for service ticket for B2B scenario. Worked on configuring the customer roles. Created KUT fields, page layout, ticket routing rule via region, custom Data Source and report forticket. Worked on embedded report in tickets and language adaptation. Show less

  • Associate Technical Consultant

    Nov 2018 - now

  • Technical Consultant

    Nov 2020 - Dec 2022