Vivek Shigvan

Experience

• 

  Maersk Global Service Centres (India) Pvt. Ltd.

  May 2011 - Nov 2023

  Specialist

  • Responsible for end to end export cycle, Coordinate and touch base via written and verbal communication with freight forwarders and exporters. • Single point of contact for all export related tasks for Booking, documentation, invoicing, disputes and claims

• 

  Genpact

  Aug 2021 - now

  Assistant Manager

  Handling set of customers end to end and ensuring payments are received on timely basis as per their payterm.Releasing orders after credit review.Working closely on the aged invoices in order to avoid any impacts on Bad debts provision.Assisting customers for any changes needed in their database.Following on the rejected claims and ensure payment is received.Working closely with internal team to resolve pricing,stock dispute & provide better customer experience.Reviewing customers credit limit and making changes as per customer payment behavior.Creating reports for weekly meeting with internal stakeholders.Creating new customer setup after reviewing their credit health.Analyzing customer payment behaviors and check reason for delay in payments.Providing supporting documents required during external audits.Sharing monthly statements to customers through systems.Direct connect with customers to resolve complex cases and chasing for payments if no response received.Assisting in month end closing activities and rechecking final no,s before confirming to Finance controller team. Show less