Raaid Barmania

Experience

• 

  Amazon

  Sept 2013 - Feb 2020

  trained and supported multiple groups of new hire customer service agents

  • Customer Service Manager

    May 2016 - Feb 2020

  • Customer Service Team Lead

    Jan 2015 - May 2016

  • customer service training assistant

    Aug 2014 - Jan 2015

  • Customer Service Representative

    Sept 2013 - Aug 2014
• 

  Muramo Construct

  Nov 2019 - Feb 2023

  Director

  Key strategist in sourcing new business through networking and connecting with stakeholders in various industries in order to broaden and a build a brand.

• 

  Amazon

  May 2021 - now

  Customer Service Manager

  Customer Focus:Ensure high levels of customer satisfaction through effective team management and proactive problem-solving.Act as a point of escalation for complex customer issues, ensuring timely and effective resolutions.Analyze customer feedback and service data to identify trends and implement strategies for improvement.Foster a customer-centric culture within the team, promoting best practices and continuous learning.2. Engagement & People Development:Lead, coach, and develop team members to reach their full potential, ensuring alignment with organizational goals.Conduct regular performance reviews, one-on-one meetings, and feedback sessions to support professional growth.Create an inclusive, positive, and collaborative team environment that drives high levels of employee engagement.Identify training needs and coordinate development programs to enhance team capabilities.Manage workforce planning, including recruitment, onboarding, and retention strategies.3. Process Improvement:Identify, analyze, and implement process improvements to enhance efficiency, productivity, and service quality.Utilize data-driven insights to streamline workflows and reduce operational bottlenecks.Lead or support continuous improvement initiatives using methodologies such as Lean, Six Sigma, or Agile practices.Foster a culture of innovation where team members are encouraged to suggest and implement process enhancements.Monitor key performance indicators (KPIs) to track progress and ensure compliance with company standards. Show less