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Sanjeev Grover

Sanjeev Grover

Flight Operation Officer

Followers of Sanjeev Grover4000 followers
location of Sanjeev GroverGurgaon, Haryana, India

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  • Timeline

  • Skills

    Team management
    Crm
    Vendor management
    Training
    Bpo
    Performance management
    Business development
    Leadership
    Customer service
    Mis
    Team leadership
    B2b
    Accounts receivable
    Recruiting
    Employee relations
    Service delivery
    People management
    Operations management
    Process improvement
    Project management
    International flight operations
    Customer relationship management
    Business process outsourcing

  • About me

    Seasoned Leader with over 16 years of demonstrated experience in leading diverse teams to deliver high performance consistently in a fast paced competitive environment. Expertise in all facets of BPO operations, Collections / Recovery, Customer Service, Sales, Quality Assurance, financial Services, travel & hospitality. Successfully analyze critical business requirements, identify areas of improvement with potential opportunities. Develop innovative and cost-effective solutions for enhancing competitiveness, increasing profitability keeping client satisfaction as top priority

  • Education

    • Green fields public School

      1979 - 1992
      12th Commerce

    • Delhi University

      1992 - 1995
      B.Com Commerce

      B.Com

  • Experience

    • Air Routing International Cooperation

      Feb 1999 - Aug 2000
      Flight Operation Officer

    • KLM

      Sept 2000 - Jan 2003
      Flight Operations Officer

    • Genpact

      Feb 2003 - Jul 2006
      Subject Matter Expert

    • WNS

      Oct 2007 - Mar 2010
      Team Leader

    • Sitel Group

      Mar 2010 - Jan 2011
      Assistant Manager

    • IGT Solutions

      Jun 2012 - Mar 2015
      Asst. Manager

    • Discovery Software Regency Group holding in Doha, Qatar

      Mar 2015 - Dec 2015
      Operations Manager (Head Of Operation)

    • MakeMyTrip

      Mar 2016 - now

      • Director - Customer Experience || Post Sales and Fulfillment

        Apr 2023 - now

      • Associate Director

        Apr 2018 - Aug 2023

      • Senior Manager (Vertical Head Customer Care Operations)

        Mar 2016 - Apr 2018

  • Licenses & Certifications

    • SSGB

      INTERGLOBE TECHNOLOGIES PRIVATE LIMITED