Nancy Holzfuss

Experience

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  Hewlett Packard Enterprise

  Jun 2002 - May 2005

  EMEA Value Channel - Partner Account Administrator UK & IRE

  - Responsible for operational Order Management activities. From order receipt through production, escalation with the factories, shipment, delivery and invoicing. - Daily support to our Partners in UK and Ireland.- Handle financial and physical claims. - Train new team members.

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  Hewlett Packard Enterprise

  Sept 2007 - now

  With the separation of Hewlett-Packard into two new Fortune 50 Companies, I took over the Invoicing process area ownership on top of my previous duties, now proudly for Hewlett Packard Enterprise.Belonging to the Order Management & Care organization, we focus on our internal and external customers needs..2016 successfully passed the IS09001QMS External Audit conducted by the BSI (British Standards Institute"Between 2017 and 2020 I was engaged in the NGIT WW Programm as Billing SME and part of the E2E activities because of my experience in different areas. Around 13 source systems were migrated to S4, as single system WW. Show less After the successful Green Belt certification, I took over the role as Business Process Manager for my area of expertise, Inventory and Revenue Management.In addition to the activities already performed as Process Engineer, I took over new responsibilities such as - define, implement, measure, analyze and control the process metrics as required by Management, aligned to organization's goals and priorities; - regular review of the metric performance with stakeholders and as required, drive corrective actions or re-analyze new possible root causes. - define or qualify, prioritize and assign continuous process improvements; providing process management expertise in business decision- support internal compliance audits Show less - Certified Lean Six Sigma Green Belt. Improved shipment to invoice turn around time from 24 to 16 days.- Order Management Continuous Process Improvements (Engineering / re-engineering processes) assessment, prioritization, drive improvement, update documentation, communicate, train, benefits calculation, completion. Using the DMAIC Lean Six Sigma tools and methodologies. Achieving during 2014, 12.6 Millions Dollars in Cash Flow impact. 970K hard saving, 67K USD in cost saving and 22% of operational efficiency.- Project Management / Support across organizations - (Revenue, Finance, Compliance, IT, Supply Chain, Logistics & Global Trade) - leading, acting as SME or as consultant. Define business requirements, Testing coordination/execution, sign off, document, communicate and handover to operations.-Support new tools introduction / retirement as required ensuring business continuity.- Document and update processes, including process flows. Yearly review of documentation, changes resulting from other projects / policies, business needs changes, including communication and trainings as required.- Order Management areas covered include: Inventory and Revenue Management, Invoicing, Backlog order Management, Escalations & Change Orders processes. Show less Responsible for supporting the new teams after relocation to ensure business continuity in daily Order Management activities. -Field inventory reduction. Created a strong linkage with Finance and IT. Train & support the new Single Point of Contact team to work on and clear the inventory cases.- Quarter end activities support. Monitor revenue optimization activities, support operations with my business expertise to maximize business outcome.- Supported "Operational Performance Trends" - monthly power point package sent to Partners. From develop, testing, data quality improvement, mistake free template for automated generation and documented quality checks to be done before sending out. Show less

  • Global Trade Billing Process Manager, S4 P&C Expert

    Nov 2020 - now

  • EMEA SO OM&C Business Process Manager for Invoicing Inventory and Revenue Management

    Nov 2015 - Oct 2020

  • EMEA Sales Operations - Business Process Manager for Inventory and Revenue Management

    Nov 2014 - Oct 2015

  • EMEA Sales Operations - Business Process Engineer

    Feb 2010 - Oct 2014

  • EMEA Sales Operations - Operational Expert

    Sept 2007 - Jan 2010