Samuel Agyei

Experience

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  CFAO Motors Limited

  Jan 2009 - Apr 2011

  Technician l Service Advisor l Costing

  General oil servicing, maintenance and repair works on both manual and automatic transmission vehicles.Using diagnostics tools in engine faults analysis and troubleshooting. Carrying out quality control checks on completion of work in progressProviding pre-sales and after-sales technical assistance, support services and product education.Assessing parts failures and writing product quality and field technical reports to franchise manufacturers.Determining in consultation with the Service Manager if the work to be done is covered by warranty and also monitoring reimbursement process. Scheduling service appointments on basis of customer constraints, available appointment slotsPreparing repair orders showing time, cost and labour estimates.Negotiating terms and conditions to meet both customer and company needs in order to develop sale of services, parts and accessories.Handling customer complaints and exhibiting the required professionalism in evaluating, anticipating and understanding customer’s needs.Persuading customers that a product or service best satisfies their needs in terms of quality, price and delivery, and also maintaining high customer satisfaction standards. Carrying out quality control management on completion of work in progress.Providing pre-sales and after-sales technical assistance, support services and product education.Assessing parts failures and writing product quality and field technical reports to franchise manufacturers in order to facilitate manufacturers recall campaign.Determining in consultation with the Service Manager if the work to be done is covered by warranty and also monitoring reimbursement process.Generating estimates (pro-forma invoices) for customers using appropriate applications.Managing and updating customer contact information regularly by recording and maintaining client contact data through all items used in invoicing (letterheads, job cards, parts slips and work orders). Show less

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  Industrial Park Ghana Limited

  May 2011 - Sept 2012

  Maintenance Supervisor

  Fleet Haulage Trucks and Construction Equipment.Coordinating the maintenance and repair of haulage vehicles like flatbeds and construction equipment like pay loader, concrete mixer, dump trucks, tipper trucks and in a timely manner through a well-structured maintenance schedule.Develop and maintain Preventive Maintenance Schedule program for applicable equipment and machinery and executing.Prepare budgets and secure estimates and cost quotes as needed and liaising with Account Manager for approval. Preparing work schedules, assign work, and oversee the work product (while minimizing overtime and call-in hours). Arrange for and manage, appropriate third-party contractor support, as needed. Enforce sound safety practices. Managing technicians and operators of all vehicles and construction equipment. Ensuring that all mandatory tools and permits required by law for all vehicles and equipment are purchased and renewed. Procuring spare parts and monitoring effective usage through inventory management. Preparing monthly reports and making recommendations for improving the maintenance operations Show less

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  Toyota Ghana Company Limited

  Oct 2012 - Jul 2023

  Spare Parts Engineer

  Achieve growth and hit sales targets by monitoring and reviewing parts sales figures daily to ensure budget benchmarks are met. Market research, data collection, Company profiling, Lead generation, negotiating and closing Deals.Implement strategic business plans that expand company’s customer base and ensure new sales prospects, negotiated deals and customer satisfaction are maintained.Draw up and implement effective, well designed call up plans for sales and support of vehicles within territoryEnsuring parts availability for both internal (workshop) and external sales outlets through good inventory advise based on JIT logistics concept.Managing Warehouse Storage, Safety and Kaizen operations to ensure that KPIs are always met taking into consideration Company's risk profile, TPS, Heijunka, Jidoka, KYT, 5S, Hiyari Hatto, Bin Utilization etc.Ensuring effective Inventory Management of regular stock to determine appropriate inventory levels while ensuring periodic parts turnover and non-accumulation of old or unused stock.Responsible for Special Order Parts and ETA information management.Generating and reporting on KPI’s like Sales, Service Fill Rate, Stock Month etc.Product education and promotion of the use of OEM Parts among Franchise dealers and Grey Market, and also constantly updating Clients on new Products launches and applications.Analysing Part failures and assisting Customers on Warranty issues and claims. Show less