Joseph Yengle

Experience

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  Syngenta

  Jan 2014 - May 2015

  Infrastructure Services Internship

  Worked within the Information Services group; allocating support to the Application Services, Infrastructure Services and Architecture teams.•Focused on improving end user productivity through knowledge management. Developed technology training for employees through the delivery of online webinars, email communications, and newsletter articles for all sites in North America.•Represented Syngenta interns nationwide as a grant winner for AgGateway’s conference on ‘eBusiness for Global Success’.•Provided support for a wide range of IT technology including: mobile devices, printers, VPN, Microsoft Office, and Windows OS. Show less

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  The Oechsli Institute

  Jun 2015 - May 2016

  Help Desk Associate

  Guided financial advisors through the process of creating LinkedIn profiles that properly reflect their brand, which included:•Leveraging remote access for live tutorials•Helping them navigate their firm’s LinkedIn platform•Routing them to the appropriate firm resources•Overseeing the help desk’s phone and email correspondence

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  SabreTooth Technologies, LLC

  May 2016 - Jul 2022

  Engaging in a strong relationship with client accounts to ensure the highest level of quality in delivery of software and IT solutions, ensuring that customer expectations and needs are exceeded.•Acting as the primary point of contact for customers through the process of software design and implementation.• Managing requests for development through the end-to-end process of proposals, user stories, acceptance criteria, user acceptance testing, implementation, and training.•Developing complete project plans, and managing timelines and resources for on-time and on-budget delivery of all milestones.•Coordinating monthly/quarterly/annual customer reviews with stakeholders. Show less Led the SabreTooth Technologies Resource and Response Center (R&RC) and provided assistance to Solutions Consultants in account management activities.Resource and Response Center:•Collaborated with a leadership team to track tickets and drive outstanding issues to resolution.•Managed the development and implementation of standards, processes, and systems required to deliver high quality and consistent support.•Served as a technical escalation point and mentor for Software Support Specialist.Account Management:•Assisted with initial or on-going training at customer sites or through webinars and web demos to executives and store-level users.•Engaged with franchise management to guarantee SabreTooth service goals are being met through the configuration of our software.•Participated in customer implementation by coordinating technical activities with R&RC and designing home office database configurations. Show less Administering restaurant office software responsible for creating and managing reports, handling of employee records and payroll, maintaining restaurant inventory, and all other necessities required to run quick-service and full-service restaurants.•Involved directly in implementing, training, and supporting our SmartLynX software, web-based reporting tools, and mobile apps.•Engaged with corporate level management to provide unique software configuration that would meet business goals and deliver accurate and actionable metrics.•Served as a technical resource for managing Windows OS settings, Network configuration, and database management to ensure the compatibility and usability of our software. •Helped to implement PC hardening, threat detection, patch management, and VPN software to ensure customer PCs remain in compliance with payment card industry data security standards. Show less

  • Solutions Consultant

    Dec 2018 - Jul 2022

  • Business Analyst

    Feb 2018 - Dec 2018

  • Software Support Specialist

    May 2016 - Feb 2018
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  Syngenta

  Jul 2022 - now

  IT Solutions Consultant