Ashlee Monteith, MBA

Experience

• 

  Williams Insurance Agency

  Aug 2010 - Dec 2011

  Insurance Clerk

  ● Set-up and maintained files regarding home, auto, and life insurance● Obtained updated underwriting information for the insurance agents● Notified mortgage companies and lien holders of changes on policies

• 

  SunTrust Bank

  Jan 2012 - Dec 2012

  Bank Teller

  ● Balanced RBU cash recycler machines and a cash drawer● Performed transactions promptly, accurately, and in compliance with procedures● Achieved referral goals, closed sales goals, and 100% customer satisfaction scores

• 

  Liberty Mutual Insurance

  Jan 2013 - now

  • Automated stalled inventory reviews resulting in $1.3 Million in savings by developing the Health of Inventory Tool• Utilized EXL to transform my team of five reporting analysts into a team of three business analysts optimizing our claims processes by analyzing current state and being thought partners for improvement• Partnered with Lyft and our vendor partner, AIS, to identify over $1 Million in savings from MI PIP Reform• Acts as the main data, reporting, and analytics point of contact within the GRS North America Claims SP&A team for Lyft, Auto Property Damage, and Casualty Operational KPIs• Establishes clear priorities to manage high-impact projects while fostering a strong level of commitment within the team and among key stakeholders including the Claims Leadership Team, Mobility Pod, Actuarial, Underwriting, Client Services, Data Strategy, and external customers Show less • Reduced Independent Adjuster expense by $50 million by building effective countrywide claim channeling strategies, including catastrophic response, and managing a team of eleven analysts who implemented them across Property job families spanning 1.8k adjusters• Compiled and analyzed data to build out reporting that enabled the Claims operation to make effective utilization, capacity, and availability decisions• Managed projects related to multiple initiatives where I fostered improvement, innovation, and efficiency gains resulting in a reduction of ten full-time employees Show less

  • Senior Claims Strategic Initiatives Manager

    Nov 2022 - now

  • Manager II, Business Analysis

    Jul 2021 - Nov 2022

  • Manager, Claims Workforce Management

    Feb 2019 - Jul 2021

  • Senior Business Analyst

    Nov 2015 - Feb 2019

  • Claims Specialist III

    Jan 2013 - Nov 2015