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Ebrima A. Ceesay

Ebrima A. Ceesay

Computer Technician

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location of Ebrima A. CeesayWashington DC-Baltimore Area

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  • Timeline

  • About me

    IT Specialist/Service Provider at ServiceLive, Inc., Hoffman Estates, IL

  • Education

    • ONLC Training Centers, Rockville, MD

      2013 - 2013
      Windows SharePoint Foundation 2010-Level 1 – April 2013

    • Mars Hill University

      1986 - 1990
      BS Computer Information System

  • Experience

    • CompUSA

      May 1991 - May 1999
      Computer Technician

      Diagnosed and repaired Computer and Printer failures.Assembled internal Computer components to construct an IBM compatible PC.

    • Tax Shop, Alexandria,

      Jun 1999 - May 2000
      Computer Services Specialist

      Provided on-call technical support services including Desktop and Notebook hardware repairs, maintenance and upgrades on multiple platforms.Provided employees with technical support services, analyzed and provided problem resolution on installed computer applications.

    • BancTec Systems

      May 2000 - Mar 2006
      Computer Systems Engineer

      Performed installation, configuration and troubleshooting of Laptops, desktop and printer products.Set up new systems with wireless installation and performed data transfer (e.g., files, e-mails,etc.).

    • Affiliated Computer Services (ACS)

      Mar 2007 - Dec 2007
      Systems Technician

      Assisted in the rehabilitation and reconstruction of Maryland toll lanes.Provided installation and configuration of computers and related hardware components for the toll

    • Siemens IT Solutions & Services, Inc. (Attached to Microsoft Corporation)

      Sept 2008 - Aug 2009
      Senior Deskside Support Technician III

      Provided hands-on Deskside support on major OEM platforms including Dell, HP, Toshiba, Lenovoand Acer in a Windows 8, Windows 7, Windows Vista, and Windows XP environments.

    • BizDataSoft Solutions, LLC

      Sept 2009 - now
      Lead Technician - Desktop,Laptop & Server Solutions

      • Provide Technical Service Support, installation, configuration, and problem resolution in a PC/Network environment. • Provide hands-on Deskside support on major OEM platforms including Dell, HP, Toshiba, Lenovo and Acer in a Windows 8, Windows 7, Windows Vista, and Windows XP environments.• Lead and assists in developing service Standard Operating Procedures (SOPs). • Performe repair and parts replacement on Desktop, Laptops and Tablet computers, Printers, Print Servers and Servers. Show less

    • ServiceLive, Inc.

      Aug 2014 - now
      IT Specialist/Service Provider

      • Provide Windows-based Desktops/Laptops platforms (Windows XP, Vista, Windows 7, Windows 8), MAC, Microsoft Office Suite, Wired/Wireless Printers, Network (LAN), Servers and Tech Consultations Services to ServiceLive customers.• Install and configure wires, cabling and Network hardware (Ethernet Cables, Routers, and Switches).• Setup and configure existing and newly purchased Desktops/Laptops, Multi-Function/All-In- One Wired/Wireless Printers (HP, Dell, Lexmark, Epson, Okidata, Canon and Brother) on Wireless, Local Area Network (LAN) and VLAN. Show less

    • Field Nation

      Apr 2015 - now
      IT Specialist/Service Provider

    • WorkMarket by ADP

      Apr 2015 - now
      IT Specialist/Service Provider

  • Licenses & Certifications