Deep Enrich
Agustina Guarnido
Vendedor
39 followers
Argentina
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About me
Customer Service | Change Manager | Professional Service Delivery
Education
Escuela Superior de Comercio Manuel Belgrano
2016 - 2018Tecnicatura tecnico superior universitario en recursos humanos
Experience
CHEXA SA
Oct 2015 - Jan 2016Vendedor
DXC Technology
Aug 2021 - nowAnalyst I Infrastructure Services- Monitoring / Eyes on Glass of consoles such as Sitescope, Dynatrace, Oneview and Azure.- Reporting of application alerts to the appropriate teams via email and/or phone.- Access Management- Incident management: Record all incident/service request details in Service Manager 9 and SNOW.- Resolve incidents/service requests - Close all resolved incidents & requests - Keep users informed of progress.- Escalate incidents/problems that cannot be resolved within the agreed timeframe.- F5 load balancer support.- Process documentation. Process improvement. - KT creation for new employees. Show less
Licenses & Certifications
What Is Generative AI?
LinkedInApr 2024- View certificate
ServiceNow ITSM Processes
UdemyDec 2022
- View certificate
Introduction to Prompt Engineering for Generative AI
LinkedInApr 2024 - View certificate
IT Service Management Foundations: Problem Management
LinkedInJul 2024 - View certificate
IT Service Desk: Management Fundamentals
LinkedInFeb 2025 - View certificate
Aprende Azure
LinkedInFeb 2024
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