Alexander Timoshenko

Experience

• 

  Kvazar-Micro

  Jan 1994 - Jan 1996

  Head of Department
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  UMC (MTS - Ukraine, Vodafone)

  Jan 1997 - Jan 1999

  IT Deputy Director
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  Protec

  Dec 1999 - Aug 2001

  Director for Product Marketing

  • Initiated and led development of new version of the Flagship set of products (Billing and Customer Care System, Interconnect, Mediation Device, OSS and network inventory) and integration framework.• Successfully developed business in RSA (South Africa), created partner network and implemented 3 projects in Western Europe and Africa.• Created the BCCS Solution Center and launched trainings for developers, sales and project managers.• Managed and coordinated product development and projects in the UK, RSA, Russia and Norway Show less

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  JSC Vimpelcom

  Aug 2001 - Aug 2003

  • Secured start of regional company operations (Vimpelcom-R daughter company) in 17 new regions in less than 3 months despite tough regulatory constraints.• Developed and launched set of new products, processes and value added services, as well, as implemented new IT infrastructure, billing and customer care, finance and sales support systems.• Outperformed company plans - reaching profitability 12 months ahead of schedule by implementing of unique hardware and software combination agreed with the Board and suppliers. Show less

  • Program Director

    Mar 2002 - Aug 2003

  • Director for Product, Services and IT

    Aug 2001 - Apr 2002
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  Insurance Group "Kapital"

  Aug 2003 - Aug 2008

  • Successfully managed company operations (team of more than 250 people), including Underwriting, Claim handling, IT, Regional operations, Corporate services, Policy administration and Methodology development.• Orchestrated creation of 3 year company strategic development plan.• Initiated and fulfilled set of strategic changes in company operations, which resulted in implementation of new effective business model, supported by development of modern and profound IT environment. That led to 12% improvement in efficiency and was one of key success factors of company sale to new owner on price above shareholders expectations.• Secured ISO 9001 certification for the company.• Ensured successful business launch, operations support and IT roll out in 7 new regions and 3 countries.• Developed and implemented top medical assistance and contact center ensuring 97% level of customer satisfaction Show less • Fulfilled strategic transformation in the Kapital Insurance Group by establishing new unified organization structure and business process framework for earlier separate and independent 4 insurance and 10 service companies. • Spearheaded technology transformation of the insurance group via successful implementation of business support systems for different business lines (TIA, Synergy, Life Factory), ERP system (Oracle e-Business Suite) and Data Warehouse.• Established transparent budgeting and reporting system for the group.• Optimized initial program cost by 8% as a result of negotiations with suppliers despite growth of the program scope. Show less

  • COO

    Dec 2005 - Aug 2008

  • Program Director

    Aug 2003 - Dec 2005
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  TAS Insurance group

  Aug 2008 - Feb 2015

  COO

  • Successfully managed company operations (team of 250 people), including Claim handling, IT, Projects, Contact Center, Medical Assistance and Policy/Commission administration.• Led executive team in development and fulfillment of complex anti-crisis strategy including operations and IT strategies, resulting in streamlining company activities and 19% improvement in operations efficiency.• Initiated and orchestrated development and implementation of new business processes for claim handling supported by in-house developed IT system. That resulted in workload decrease by 3 times, improvement in claim handling processing time by more than 5 times and decrease of average claim by more than 20% without drop in quality and customer satisfaction.• Created well-trained and performing team and implemented internal development program for key employees.• Developed and implemented top medical assistance and contact center ensuring 96% level of customer satisfaction.• Successfully launched company business in Internet and via alternative sales channels to ensure 8% of additional revenue. Show less

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  Engineering Center and robotic academy "Robot Good"

  Mar 2015 - May 2017

  Company Owner/General Manager

  • Successfully launched and expanded company engineering, consultancy and educational businesses and ensured reaching breakeven 10 month ahead of strategic plans.• Enabled launch of 6 new centers and summer engineering camp, which led to 1000+ children participation in company educational program.• Orchestrated delivery of modern engineering solutions to several European and Ukrainian companies and government organizations.

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  Excelian | Luxoft Financial Services

  May 2017 - now

  Operations Director

  • Orchestrate and support stable operations and business growth of 30+ software development engagements (2000 Software Engineers) with clients in financial industry in the USA, Europe and APAC regions.• Ensure compliance with regulatory and customer requirements for service delivery. Establish robust Governance with clients• Outperform customers’ expectations in respect of information security, quality of services and agility. Deploy Delivery Centers in Poland, Romania, India, Russia and Ukraine.• Implement new business driven, lightweight and transparent financial planning, cost control and forecasting/budgeting processes. Establish regular and self-explanatory Executive and Client reporting. • Streamline contracting, reporting, staff onboarding and tracking, invoicing and accounts receivable processes that decrease processing time and improve accuracy.• Create and implement new business landing framework and support sales and account development.• Mobilize highly efficient, lean and professional team to ensure stable growth and development Show less

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  Metinvest Digital

  Jul 2021 - now

  Head of Delivery

  * Ran all Delivery/CTB (including vast project portfolio with more than 100 projects and CRs) for all companies of the group* Managed Delivery Office, Research & Development, Data Engineering and Data Science, SAP CRM and ERP Centers of Excellence, Product Development, Architecture, Microsoft COS and other centers of excelence* Successfully implemented multiple SAP ERP, SAP CRM, production optimization and other projects, on different group plants with valuable economic impact* Ensured development and implementation of new innovative products * Implemented advanced approach to project management, prognosis/forecasting and controlling which led to the improvement of planning quality* Mobilized highly efficient, lean and professional team to ensure stable growth and development Show less