Vi Ng Lan L.

Experience

• 

  Dustin On The Go

  May 2019 - Dec 2020

  Subtitle Translator
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  WeFit.vn

  Jun 2019 - Nov 2019

  Digital Marketing Intern
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  Ajinomoto Vietnam Co., Ltd.

  Sept 2020 - Sept 2024

  Supporter for Public Relations Department
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  Vietnamme

  Jun 2022 - Nov 2023

  ● Perform tasks as Account and Operation Officer● Manage Project timeline, financial, ongoing process and human resources. ● Make the project brief and provide feedback on the team's project proposal.● Report to the core team and adjust operation for following projects after receiving feedback.

  • Project Manager

    Oct 2022 - Nov 2023

  • Production Collaborator

    Jun 2022 - Oct 2022
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  The NEBULAB Studio

  Sept 2022 - now

  Account Executive
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  TDCX

  Nov 2022 - Jul 2023

  Technical Support Agent

  Gaming Production● Supports and engages players in a high quality, engaging, and empathetic 1:1● Responds and addresses player problems in a timely manner utilizing our support systemdiscussion● Practices consistent and clear decision making to provide the optimal player experience● Identifies and communicates trending or emergent issues through the appropriate● Utilizes proprietary and external tools and resources to identify and resolve player inquiries● Provides feedback on tools, resources, procedures and guidelines to enhance workflowand the player experience● Maintains the required performance indicators● Troubleshoots technical support issues with players● Improves and expands technical knowledge and familiarity with technical issues● Understands the technical back end and operations of client's gamesbetter assist players Show less

• 

  ITechwx

  Aug 2023 - now

  Preferred Competencies - mainly focus on Microsoft 365 Services, including:• Exchange Online, Outlook or industry similar products and technologies. OR• SharePoint Online or industry similar products and technologies. OR• Teams or industry similar products and technologies. OR• Office or industry similar products and technologies. OR• Security and Compliance, or industry similar products and technologies. OR• Entra ID, or industry similar products and technologies. OR• Scripting languages, e.g. PowerShell, batch script Show less ResponsibilitiesApplying strong verbal and written communication skills in the supported language, and solid technical knowledge of supported Microsoft products, to represent Microsoft and communicate with Microsoft customers through telephone, email and web response, carrying out the following activities as needed:• Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft• Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction• Document incidents, report customer suggestions and technical issues to Microsoft• Respond to voice of customers, utilize Microsoft escalations and meet response, resolution, efficiency, productivity and utilization targets required by Microsoft business unit• Communicate and collaborate with cross-group peers and Microsoft resources both proactively and reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot problems• Adherence to the Microsoft Business Code of Conduct in all customer interactions and interactions with Microsoft Show less

  • Senior Technical Support Specialist

    Sept 2024 - now

  • Technical Support Engineer - Microsoft Enterprise

    Aug 2023 - now