Jennifer Heck Richman

Experience

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  YMCA of Greater St. Louis

  May 2012 - Aug 2013

  Counselor

  Experience / Key Projects - Instilled YMCA core values in participants through community activities and exposure to educational and municipal institutions. - Managed a group of 20 students through daily programming including lesson planning, logistics, and emergency situations. - Collaborated with a team of five coworkers to develop creative learning opportunities for participants throughout the summer.

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  Boeing

  May 2014 - Aug 2014

  Finance Intern

  Selected for a competitive corporate finance internship program within Boeing’s Defense, Space and Security Division. A finance intern focuses on a variety of projects throughout the internship to drive effective and efficient Finance/Account teams.Experience / Key Projects - Implemented a process improvement to streamline daily work and increase productivity; managed the troubleshooting process- Communicated with and aided a diverse group of end users of the booking and expense system- Analyzed data to develop a recommendation to reduce end users’ confusion and dissatisfaction with booking and expense system- Supported an operational excellence initiative by reviewing all of the Support Services team’s processes for accurate documentation and clear instructions for process execution Show less

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  PwC

  Jun 2015 - Aug 2015

  Management Consulting Intern - CIPS Finance

  Collaborated with a team in PwC's Consumer and Industrial Products and Services practice serving a large aerospace provider.Experience / Key Projects - Analyzed over 50+ accounting processes by leveraging narratives/flows to build workshop material an process improvement initiative- Detailed project workplan to map out 8 week course of action for 6 final deliverables- Supported content excellence by reviewing status reports and final deliverables for effective communication- Aided and supported team in various capacities in order to complete one workstream and start another one Show less

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  PwC

  Sept 2016 - Oct 2021

  The BXT (Business, Experience & Technology) CoE identifies business improvement opportunities that can be unlocked through collaboration. Results include greater alignment, faster decision making, cost savings, and improved stakeholder engagement. The BXT CoE’s processes and approach are universally applied across all industries and business functions. This client facing 60-member team is located across the nation in 7 major market cities. The Strategy & Operations lead acts as the chief of staff for the core leadership of the CoE, and supports a team who determine the strategic initiatives to support sales, client delivery, and team development. Show less The Difference is a client facing business unit of PwC and a key differentiator in the consulting market. The Difference designs workshops to solve clients’ most complex problems by convening the key decision makers with the most relevant information in a neutral, collaborative environment. The Difference team members are experts in creative problem solving, human-centered design, and using innovative processes to accelerate clients’ results by a factor of 75%. Outcomes achieved include senior leadership alignment, faster enterprise system implementations, and re-imagined go-to-market strategies. A Design Architect is the program manager for the full lifecycle of interaction with clients, including planning, design, financial management, and contractor engagement. Show less A Finance Effectiveness consultant helps clients develop a high-performing finance function that provides value-added insight and financial information in an efficient and controlled mannerExperience / Key Projects - Conducted interviews with territory owners to evaluate gaps in organization design and structure. Facilitated working sessions to redefine reporting lines, improve synergies, and reduce headcount (+ associated costs); recommendations driven by data analysis.- Hosted 25+ focus groups to develop training courses for ~120 new processes. Training focused on effectively communicating change impact and value, increasing stakeholder comprehension, and enabling global user (~1500 people) adoption. - Developed strategy decks, data models, change assessments, workstream and project trackers, and client-facing communications Show less

  • Senior Associate / Lead Program Manager, Strategy & Operations Lead | BXT CoE

    Jan 2021 - Oct 2021

  • Senior Associate / Sr. Program Manager, Collaboration Designer | BXT CoE

    Nov 2019 - Jan 2021

  • Senior Associate / Sr. Program Manager, Design Architect | The Difference

    Jan 2019 - Nov 2019

  • Experienced Associate / Program Manager, Design Architect | The Difference

    Jan 2018 - Dec 2018

  • Experienced Associate / Project Manager, Finance Effectiveness Consultant | Management Consulting

    Sept 2016 - Dec 2017
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  Uber

  Oct 2021 - Oct 2022

  Team Lead for program management and analytics supporting load visibility at Uber Freight

  • Manager, Strategy & Operations

    Apr 2022 - Oct 2022

  • Senior Program Manager, Strategy & Operations

    Oct 2021 - Apr 2022
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  Uber Freight

  Oct 2022 - now

  Visibility Strategy & Operations is a team of business analysts and program managers focused on developing business strategies for their corresponding Operations team, Visibility - which is a customer support team focused on providing real-time visibility for freight shipments.

  • Director Strategy & Operations

    Mar 2025 - now

  • Interim Director Strategy & Operations

    May 2024 - Mar 2025

  • Sr. Manager, Visibility Strategy & Operations

    Mar 2023 - May 2024

  • Manager, Visibility Strategy & Operations

    Oct 2022 - Mar 2023