Galina Lazareva

Experience

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  Tez Tour

  May 2010 - Oct 2014

  Representative, Guide, Supervisor

  1.Tour and shop guide 2. Guides supervisor 3.Transfer guide1.Guiding excursions (including historical sites) and shop tours, selling tours, assisting in the hotels.2. To manage and monitor the resort guides, write reports; help with Russian mails in the office, answer phone calls from the clients.3.Guiding airport transfers; accompanying on excursions & shop-tours

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  Kilit Global Tourism

  Apr 2015 - Oct 2015

  Representative

  Organizing info-meetings, solving guest problems, selling tours and other related products, translating, making reports. guiding excursions.

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  Radisson Rosa Khutor

  Nov 2015 - Mar 2016

  Телефонный оператор

  Consulting guests about the hotel, services, the resort etc. Making bookings, working in OPERA, making reservations for transfers and restaurants, solving guest problems; answering phone calls, ensuring that guests receive personal recognition… etc.

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  Biblio Globus

  Apr 2016 - Oct 2018

  Tour Operator Representative

  Guiding tours, Informing guests of the hotels' services, company services, the resort;solving problems;selling related products;airport shifts: assisting passengers to ensure a smooth transition through the terminal (departure/arrival);

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  Skyeng - онлайн-школа

  Nov 2017 - Feb 2018

  Customer Success Manager

  Communicating with a group of students of the school, solving their problems, consulting, assisting them in an individual way, communicating with other departments of the school

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  Tez Tour

  Apr 2019 - now

  Tour Guide

  - Guiding excursions in Russian and English, providing information to the customers about the culture and history of the area (including city-tours, historical sights, local products factories, food, all-day tours, 2-days tours)being responsible for the organization during the excursion- making reports- solving problems and selling related products- shifts at the company’s hotels providing with the additional service to the customers for any kind of requests (info, solving problems, consultations, advises) Show less

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  Emerging Travel Group

  Dec 2019 - Aug 2020

  B2B Service Team Manager

  - Helping customers to navigate through the website and personal account pages- Providing assistance to the customers with their amendment and additional services requests- Conducting negotiations with hotels and suppliers- Logging activity in CRM and other platforms etc.

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  Freelance (Self employed)

  Sept 2020 - Oct 2022

  Tour Guide

  Guiding tailor-made city tours, individual, small, and big groups,Telling the guests of the city about the history, culture, etc.Helping the customers with a tour organization. Cooperated with travel agencies and individual tourists