Uditanshu .

Experience

• 

  Teaching

  Apr 2014 - Jun 2019

  Private Tutor
• 

  Tech Mahindra

  Aug 2019 - Mar 2021

  •Research and identify solutions to software and hardware issues.•Diagnose and troubleshoot technical issues, including account setup and network configuration.•Track computer system issues through to resolution, within agreed time limits

  • Associate Technical Support @NETGEAR

    Feb 2020 - Mar 2021

  • Associate Technical Support @Arlo

    Aug 2019 - Feb 2020
• 

  NTT DATA North America

  Mar 2021 - now

  • Use AD & Exchange Servers to maintain end user accounts, update permissions and admin changes.• Working on cloud tech VDI, VMs and RDP• Troubleshooting involving desktop, laptop or network services from local personnel or from employees using network remote access• Provides case status updates to management and end-users. Support and maintain effective relationships with users• Responsible for advising and assisting users in solving problems related to hardware, software, networks and peripherals using available technology Show less • Use AD & Exchange Servers to maintain end user accounts, update permissions and admin changes.• Working on cloud tech VDI, VMs and RDP• Troubleshooting involving desktop, laptop or network services from local personnel or from employees using network remote access• Provides case status updates to management and end-users. Support and maintain effective relationships with users• Responsible for advising and assisting users in solving problems related to hardware, software, networks and peripherals using available technology Show less

  • ITSD Senior Associate

    Jan 2023 - now

  • ITSD Associate

    Mar 2021 - Jan 2023