Shannon Crockett

Experience

• 

  Citizens

  Aug 2012 - Mar 2015

  Bank Teller

  • Research cash differences by analyzing reports and identifying errors within teller log.• Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

• 

  Citizens

  Mar 2016 - now

  • Thoroughly research and resolve customer home mortgage credit disputes by collecting detailed information with supporting documentation from various departments within the bank.• Adhere to strict credit bureau dispute resolution timeframes to ensure compliance with Regulatory SLA requirements.• Maintain a clear understanding of current internal related policies, as well as applicable federal regulations (FCRA) and credit industry standards (CDIA guidelines).• Achieved year-to-date QC score of 96% accuracy for direct disputes (2023). Show less

  • Consumer QA QC Sr. Specialist

    Aug 2012 - now

  • Assistant Branch Manager

    Dec 2020 - May 2022

  • Senior Relationship Banker

    Mar 2020 - Mar 2021

  • Universal Banker

    Mar 2017 - Mar 2020

  • Senior Teller

    Mar 2016 - Mar 2017