Paulette Knott

Experience

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  Center Partners, Inc.

  Jul 2000 - Apr 2003

  Qwest Loyalty Representative

  Overcome customer issues with billing, products or services that would make a customer want to deactivate their current service with Qwest Wireless • Reward customers for their loyalty to Qwest Wireless by utilizing approved methods to prevent "churn"• Provide updated knowledge of competitor promotions, products & services to provide informed consulting• Utilized comparative analysis to help customers make informed decisions about their wireless service, as well as equipment, products and services to retain customer base for Qwest Wireless. Show less

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  Wells Fargo Bank

  Jul 2003 - Dec 2004

  Phone Banker II

  Banker 2* Provide prompt, accurate, courteous responses to a high volume of inbound callers regarding their current Wells Fargo personal checking, savings, home equity or personal loans and/or lines of credit as well as answer basic questions regarding WF affiliates (i.e. WF Insurance, Mortgage & Financial Consulting)* Multi-task through 7 databases (Virtual Library, CIV, HOGAN, Teleview, BC, CICSN, Agent Webstation, AXCIS, etc.) to process various transactions such as account maintenance, balance transfers, detail account history, ATM & Check Card maintenance, lost/stolen fraud holds, stop payments, check orders, photocopies, & branch location information. * Overcome customer issues with miscalculation, fees, misinformation, possible fraud utilizing customer relations, problem solving & bank policy/product knowledge to promote customer retention.* Profile customers with in-depth knowledge on wide range of Wells Fargo products & services to better serve the customer as well as meet/exceed aggressive sales referral goals* Proactively educate and recommended full range of Wells Fargo products & services based on customer's existing account to fit the customer's needs. Show less

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  Remedy Intelligent Staffing

  May 2005 - Aug 2005

  Wells Fargo Equity Direct Loan Processor I

  Wells Fargo Equity Direct Loan Processor I * Perform a variety of operational tasks for a moderately complex process or function, excellent customer service phone skills, basic administrative duties & time management skills. * Work under general supervision following established equity or mortgage lending procedures utilizing knowledge of home equity products, procedures & systems. * Take accountability for entire process from receipt of work/item to resolution & closure.* Coordinate information & maintain communication among various operational areas & customers updates. * Utilize superior interpersonal skills to effectively interact and maintain relationships with other Wells Fargo Team members in various other departments and areas to fulfill customer's needs.* Duties may include: receiving and reviewing incoming work; contacting appropriate resources as needed; entering transactions into CRT/PC; verifying accuracy; resolving customer issues using multiple resources and records; preparing, editing, distributing, and/or corrections specialized and/or complex documents.* Use multiple online systems (ACAPS; LIS; MASK; Internet Explorer; Adobe Acrobat; Microsoft Excel, Word, Outlook, PowerPoint, Access; etc.). Show less

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  Barclaycard

  Jan 2007 - Jul 2007

  Fraud Detection Analyst

  Credit Card Fraud Detection Analyst* Work under general supervision following established procedures to review potential fraudulent applications & accounts to determine if fraudulent activity is present & take appropriate action based on account & transaction characteristics to reduce the net fraud loss dollars. * Perform a variety of operational tasks for a moderately complex process or function, utilizing strong verbal & written communication skills, excellent customer service phone skills, problem-solving, time management & organizational skills. * Represent the department professionally in communications with internal & external customers in an inbound/outbound call center environment. * Use multiple online systems (including but not limited to Internet Explorer; Adobe Acrobat; Microsoft Excel, Word, Outlook, PowerPoint, Access; etc.). Show less

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  Rusinak Real Estate, Inc

  Jul 2007 - Jul 2008

  Weekend Receptionist

  Perform a variety of operational tasks for a moderately complex process or function, excellent customer service phone skills & time management skills. * Greet walk-in clients including those currently working with company's realtors & potential new customers.* Answer & direct calls for realtors, showings & property management - owners, tenants & potential renters.* Coordinate showing appointments for company's listings between owners & realtors verified as registered with the Pikes Peak Assoc. of Realtors (PPAR) or Colorado Assoc. of Realtors.* Maintain listing information within company databases & files including price, & showing information.* Work under general supervision following established procedures utilizing knowledge of company listings, products, procedures & systems. * Take accountability for entire process from receipt of work/item to resolution & closure.* Coordinate information among various operational areas & customers. * Use multiple online systems (Showing Desk; Internet Explorer; Adobe Acrobat; Microsoft Excel, Word, Outlook, PowerPoint, Access; etc; ; Utilize Pikes Peak Multiple Listing S & Pikes Peak Assoc. of Realtors databases ). * Generate reports including Rental List, Upcoming Listing Expirations/Reconciliation weekly & Month-end reports. Show less

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  PGi

  Jul 2008 - May 2011

  Reservations Agent/Event Manager/Utility Team Event Manager

  Responsible for utilizing in-depth knowledge of company products, services, programs, & systems to provide excellent customer service & satisfaction for internal/external clients, specifically as pertains to conference call reservations & eve.* Work with the majority of Fortune 500 companies in the world, small business and individuals to help them to meet & exceed their communication goals utilizing company audio & web conferencing products and services* Create new client profiles, schedule automated & operator assisted conference calls per general/client specific protocols & as well as track updates/changes as they occur. * Answer clients' questions & address concerns utilizing current client and company protocols.* Educate clients about current products and services related to their audio & web conferencing accounts that can better help them accomplish their company's communications goals to conduct meetings including 2 up to 10,000 people.* Communicate & collaborate with internal departments regarding client accounts, conferences, questions & concerns. * Troubleshoot difficult situations, basic audio and technical glitches, process difficult requests such as outsourcing calls, scheduling challenges, & challenging clients in a fast-paced constantly changing call center environment. Show less

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  Memorial Hospital - University of Colorado Health

  Aug 2012 - Jun 2015

  LSS Phlebotomist

  The LSS Phlebotomist position which collects blood and urine specimens according to established policies and procedures for the purpose of laboratory testing. Is cross trained to work at all MHS laboratory sites. Collects blood specimens using age-appropriate techniques. Labels, processes and delivers specimens for testing. Maintains supplies and equipment. Performs clerical tasks as necessary or assigned, including answering calls and entering data. Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action. Reports to LSS Manager. Show less

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  PAML

  Jul 2015 - Jan 2016

  Accessioner

  Prepares laboratory specimens (e.g. whole blood, plasma, serum, fluid, stool, semen, urine, tissue, etc.) for designated departments/locations prior to laboratory analysis and testing. Unpacks specimens from branches or ports and routes specimens by type to various staging areas. Prepares all specimens received for testing in designated laboratory departments or locations such as staging of specimens, centrifuge, separate serum, and blood smears. Aliquots sample for departments. Prepares excess specimen samples for storage and resolves and document problem specimens. May also be assigned to imaging requisitions, and capping specimen aliquots. Show less

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  Centura Health

  Jan 2016 - Oct 2019

  Medical Laboratory Assistant/Medical Testing Associate

  A laboratory position responsible for performing waived to moderate complexity testing as defined by CLIA regulations and laboratory policy. Works under the direct supervision of a Medical Technologist or Medical Laboratory Technician. May perform phlebotomy duties as required. Performs venous, capillary, urine drug screen, swab, or other specimen collection as defined by site. Receives specimens, assess priority, assures appropriate specimen identification and appropriate specimen type for testing as ordered. May include ordering and processing of hospital registered and outreach patients. Centrifuges, aliquots and distributes samples to appropriate testing area. Under the direct supervision of a Medical Laboratory Scientist (MLS/MT) or Medical Laboratory Technician (MLT), generates and reports CLIA waived and moderate complexity test results as defined by laboratory policy. Responsible for operation, quality control, minor maintenance that involves clear guidelines, and limited troubleshooting of testing-related processes, equipment and instrumentation, along with appropriate documentation required. Monitors for test system performance variance and takes corrective action as necessary. Demonstrates knowledge and competency with laboratory information systems. Compiles and reviews LIS or other reports to ensure all samples are collected, processed, and tested in an appropriate time frame. Keeps a customer service approach to handle inquires and resolves complaints related to the laboratory service and information promptly, effectively and appropriately as well as refers to laboratory leaders or other departments as appropriate. Communicates effectively with coworkers, providers, and other departments through timely notification of critical and significant results and findings, within shift and shift-to-shift communication, occurrence reports, email and other manners to ensure continuity of laboratory operations and patient care. Additional information attached. Show less

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  Mary Kay Global

  Nov 2019 - now

  Independent Beauty Consultant

  Independent Beauty Consultant for this well-established, 57 year old company. Conduct one-on-one client consultations to identify skin care needs, answer questions and provide recommendations regarding product line including ingredients, individual client esthetics, current industry trends, and product availability. Managed all aspects of the business including inventory control, sales and marketing, product presentation, customer relations, book keeping and tax preparation. Perform facials, makeovers, open houses and Mary Kay parties in person or virtually upon request. Show less

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  USAA

  Nov 2020 - Sept 2022

  Insurance Sales & Service Representative II