Hemanth Kumar

Experience

• 

  Tech Mahindra

  Apr 2010 - Jun 2015

  • Provides general network support and maintenance of Cisco based LAN/WAN environment.• Create and maintain network and telecommunications systems diagrams and configuration documentation.• Configure, test, install, troubleshoot, and maintain BT ITS Unified Trading floor Switches, infrastructure and related telecommunications trunk circuits• Integrate BT ITS Unified Trading TDM system with CUCM and BT Session Manager SIP and perform test ,Troubleshoot problem• Responsible to co-ordinate with Maintainer , 3rd party supplier or Field Engineers to fix the issue and Co-ordinate with site engineer during installation of new voice gateways, PBX and • Call Managers and make sure all devices are working fine• Configuration and Installation of Voice Interfaces like E1 & T1 Lines (CAS and PRI), BRI,FXS, FXO• Build Customer scenarios in the LAB with the help of virtualization and tools available• Configure BT Netrix Trading systems and administer and integrate for the development team to reproduce the customer issues at the lab.• Upgrade and downgrade the necessary lab setup as per the requirement • Installation IP Phones and IP Communicators Using Bulk Administration Tool Show less Tech MahindraResponsibilities Held:The scope with NOC includes Event Management, complete Incident Management lifecycle, Change Management, Problem Management and Service Level Management based on Incident severity.Installation IP Phones and IP Communicators Using Bulk Administration ToolConfiguration and troubleshooting of Switch Vlan for voice Troubleshooting and adding new dial peers as per client requestConfiguring translation rules ,COR,Hands on Experience in GUI,CCP and CLI of CMEConfiguration of Call manager Express (CME) on 2800 series RoutersConfiguration and Installation of Voice Interfaces like E1 & T1 Lines (CAS and PRI), BRI,FXS, FXOConfiguring user phones(Analog, digital, DECT and Cisco IP phones), voicemail box, IDD codesConfiguring User Feature Call Park, Directed Call Park, Call Pickup, Group Call Pickup, Other Group Call Pickup, Call Back, DND.Configured Cisco Catalyst Switches Vlan (802.1q), Voice Vlan (802.1p), Cisco Poe and IEEE Standard 802.3af.Responsible to co-ordinate with Maintainer , 3rd party supplier or Field Engineers to fix the issue and Co-ordinate with site engineer during installation of new voice gateways, PBX and Call Managers and make sure all devices are working fine.Implement ITIL Methodology in the whole span of the Project development phase and accomplishment.Monitoring the performance and health of CUCM using RTMT and Tracing the logs Show less

  • Network Engineer

    Dec 2012 - Jun 2015

  • Junior Network Engineer

    Apr 2010 - Dec 2012
• 

  Tata Consultancy Services

  Jun 2015 - now

  Assistant Consultant

  Cisco UC Engineer