Wael Eissa, MBA, PMP®

Experience

• 

  Nokia

  Mar 2007 - now

  □ Leading large scale program for Nokia business in T-Mobile network for Cloud Infrastructure domain, Policy domain - NBSF and NPC (PCF and PCRF), 3G/4G/5G Signaling, roaming and routing ( SCP, SEPP & SLF).□ End-to-end technical program management of Cloud Infra structure layer (IaaS) and Container as a service (CaaS) platform of NCS and Core Networks & Subscriber data management solutions (HLR, HSS, MNP, EIR, AAA, MMTel) and Network management Center/OSS (Netact and NPM).□ Multi-hat role, as Product Manager and Program technical manager, leading care program for T-Mobile, Nokia’s largest US wireless customer.□ Identify and develop new business and up-selling opportunities, understand the customer needs and channel them to sales teams and support during the offering phase.□ Program business management related to contract renewal process, care business planning and analysis and supporting sales activities.□ Leading the local and remote teams, executing work in accordance with Nokia processes□ Managing finance for Care program including Sales, profitability and gross margin.□ Acting as primary interface towards the customer for activities and issues related to the scope ofowned Care contracts, customer complaints, corrective actions and roadmap upgrade plans.□ Operational Management for all projects of care program including provisioning of Care services and optimizing Nokia performance towards the customer Service Level Agreements.□ Defend and grow the business of the managed program.□ Manage suppliers, subcontractors and 3rd party vendors throughout the project life cycle□ Maintain the tools up-to-date, and always monitoring and controlling Cases tools like NCT andSalesforce.□ Performance evaluation of team and forecasting and planning development needs. Show less Key Highlights:□ Managing program for successful Cloud transformation of Bare-metal core network into cloud solutions.□ Managing the operations of Vodafone network and managing all live upgrade programs of network. □ Managed 10+ projects involving Mobile subscriber database modernization, VMWare Cloud infrastructure upgrade and introduction of NetNumber SS7 firewall products.□ Managing the program of deploying Nokia authentication, authorization & accounting project in Vodafone network. Achieving the project 20% ahead of agreed schedule.[Managed Projects] - Multi-milion Euros projects per year□ Vodafone Egypt: Nokia AAA implementation project swapping Ericsson AAA.□ Vodafone Egypt: MMTEL Synch solution deployment and integration project as part of IMS/VOLTE project.□ Vietel Tanzania: Implementation project for EIR.□ Telecom Egypt: Gi LAN virtualized solution pre-sales PM support using Nokia cloud solution with objective of increasing efficiency while cutting the cost per bit.□ One-EIR and MNP installation and integration project, over Cloud infrastructure and replacement of old HW EIR.□ Implementation project for Titan SS7 FW solution from NetNumber, which allows operator to validate messages flowing through the network preventing fraudulent use of resources. □ NDS Data base of mobile subscribers expansion and upgrade projects.□ Nokia One-MNP installation and upgrade projects for equipment identity registers.□ Nokia CLOUD Infra structure deployment over VMWare project in Vodafone Egypt, and deployment of Nokia applications over it.[Tasks and responsibilities]:□ Driving Roadmap strategy and feature delivery and tradeoffs of a product.□ Experience in Agile delivery methodologies especially SCRUM.□ Plan and manage project scope, status, schedules and Develop long term relationships and trust with clients.□ Identifying risks and plans to mitigate them □ Project budgeting, financial planning and cost control. Show less □ Play a key part in shaping the technical design, predicting technical roadblocks by collaborating with engineers, and identifying trade-offs.□ Execute critical cross functional programs spanning multiple engineering organizations for Core networks and Infrastructure domains□ Team Leading for all Vodafone core Network activities including building competent core network team.□ Execute on technical programs that require deep systems and engineering level knowledge.□ recruiting and hiring of skilled, result oriented and team player resources.□ Coaching & mentoring team members to enhance their performance, increasing self- confidence and support professional growth.□ Assessing performance of team and forecasting and planning development needs.□ Team leading in technical side, which includes providing all technical advises to team members. Show less Many Projects supported in MEA region in Nokia: □ Vodafone-Egypt: Many projects in SDM including One-NDS upgrdaes, HLR upgrades, MNP upgrades, EIR upgrades □ Zain-Kuwait: Senior Expert for HLR and HSS products. □ Vodafone-Egypt: Many projects in SDM including Installation and integration of MNP, EIR and HSS nodes. □ Zain , KSA: Core network technical support during Hajj season. □ Orange-Egypt: MSS and MGW Commissioning and integration. □ Sabafone-Yemen: New MSS and MGW Commissioning and integration. □ Orange-Egypt: CS care support expert. □ Wataniya-Kuwait: Rel.4 care and support engineer. □ Oredoo-Kuwait: MGW commissioning and Integration. □ Vodafone Egypt: Troubleshooting for NT-HLR, HSS, One -NDS, One-EIR & One-MNP, SS7 FW and Cloud infra structure. □ Vodafone Egypt: Support for One-NDS/HLR/HSS/MNP/EIR upgrade activities. Show less More than 10 Projects in MEA region: □ Orange-Uganda: Integration of NGN equipments with all the network elements (VMS, IN, PRBT, SRP, SMS-C, GPRS, HLR & BSS). □ Orange-Uganda: ALU soft switch & Media Gateway Maintenance and Operation. □ MTN -Yemen: MSC Commissioning and Creation and extension projects. □ MTN-Yemen :ALU RCP full commissioning and configuration. □ TNM -Mallawi: Media Gateway and MSS operations and maintenance. □ Orange-Uganda: 7570 Media Gateway Installation and Upgrade. □ Orange-Egypt: ALU HLR full installation, configuration and Acceptance. □ Orange-Egypt: New NDC (Network Destination Code)-017- implementation first time in Egypt. □ Orange-Uganda: Support for Swap Project of ALU NGN with Huawie NGN. □ Mobilink-Pakistan: Technical and care Support for Core Network equipments. Show less

  • Cloud and Networks Senior Program/Product Manager- T-Mobile

    Mar 2020 - now

  • Program/Product Manager for Vodafone Egypt

    Feb 2015 - Jun 2020

  • Core Technical Program Manager

    Feb 2015 - Jan 2018

  • Regional Senior Core Network Tech lead

    Mar 2010 - Jan 2015

  • CS Core Network Senior Engineer

    Mar 2007 - Mar 2010