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Huy Le

Huy Le

location of Huy LeHo Chi Minh City Metropolitan Area

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  • Timeline

  • About me

    Client Success Manager at InBold

  • Education

    • Evergreen Valley College

      2007 - 2009

    • San Jose State University

      2009 - 2012
      Bachelor of Science (BS) Computer Science

  • Experience

    • ServiceNow

      Dec 2013 - Apr 2018

      • Determine a data cleansing approach and support process to be used for the data cleansing effort.• Create and edit data merge templates from various data sources – structured and unstructured.• Planed and implemented data testing/verification efforts.• Technical Support Associate Developer in training.

      • Senior Technical Support Engineer

        May 2017 - Apr 2018

      • Technical Support Engineer

        Feb 2014 - May 2017

      • Data Mining Specialist

        Dec 2013 - Feb 2014

    • Espressive

      Apr 2018 - Jan 2024

      Espressive is the pioneer in AI for enterprise service management, redefining how employees get help by delivering exceptional employee experiences. Barista, our virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Alexa and Google Home, into the workplace. Barista delivers a personalized experience resulting in employee adoption of 50 to 60% and reduced help desk call volume of 30 to 50%.

      • Customer Success Manager

        Oct 2019 - Jan 2024

      • Lead Technical Support Engineer

        Apr 2018 - Sept 2019

    • InBold

      Jan 2024 - now
      Client Success Manager

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Huy Le
      Most Valuable Professional (MVP) Award - Nov 2020 The Most Valuable Professional (MVP) Award program celebrates workers who are outstanding Espressionists and recognizes them for their outstanding performance and achievements throughout the quarter.