Huong Do

Experience

• 

  Transcosmos Europe

  Oct 2021 - Jan 2022

  Customer Service Representative

  - Help clients resolve hardware or software problems. - Make effective use of procedural, informational, and technical documentation.- Identify service related issues and escalate to the Team Leader.

• 

  Nokia

  Feb 2022 - Aug 2023

  - Monitors accounting transactions and reporting inaccordance with S2P Service Description. - Proposes and performs corrective actions when qualitycontrols reveal errors in the process performance- Cooperates actively with colleagues and internal/externalcustomers - GR/IR Clean-up activity- Contacting stakeholders for reconciliation- Processing and uploading invoices

  • Finance Trainee

    Aug 2022 - Aug 2023

  • S2P Accounting Trainee

    Feb 2022 - Aug 2022
• 

  Hampton by Hilton Budapest City Centre

  Aug 2023 - Jul 2024

  Front Office & F&B Host

  - Efficient Check-in/Check-out: Streamlining the check-in and check-out process, ensuring accuracy in reservations and billing.- Guest Assistance: Assisting guests with inquiries, room assignments, and providing information about hotel amenities and services.- Problem Resolution: Addressing guest concerns or issues promptly and effectively, striving to turn any negative experiences into positive ones.