Riley Strickland

Experience

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  Iron Mountain

  Jan 1993 - Jan 2014

  As an Account Manager / BDE for Iron Mountain I was able to leverage my knowledge of operations and the inside knowledge of how my customers programs worked. Being able to align customer objectives to the appropriate resources is very exciting and rewarding when you are part of a company that truly can do it all. My focus was to provide program guidance and direction to my customers and make sure that our partnerships met the objectives of their business. I provided training on the various tools and systems that Iron Mountain has for our customers to manage their programs more effectively. This position allowed me to work very closely with a variety of customers in many different segments of business. I was able to gain industry insights that have proven to be helpful to myself but also for the customers that I work with daily. These principles apply to business both large and small, so it’s relative in almost any situation. Some of the most rewarding work is to be able to assist a customer in building out their program from start to finish and being able to help them navigate the entire process. Show less As the Operations Manager I was responsible for all day to day service, quality and security related initiatives for the Jacksonville and Gainesville combined operation. Employee development and Customer program management and development were the key areas that I focused. Being able to provide a high level of satisfaction takes a business partner that can lead the way. One that is ensuring their employees are trained and take pride in what they are doing for your customers and one that can help guide and provide resources to the customer to improve their programs. Show less

  • Account Manager / Business Development Executive

    Jan 2004 - Jan 2014

  • Operations Manager

    Jan 1993 - Jan 2004
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  Iron Mountain Records Management

  Jan 2015 - Jul 2022

  Operations Supervisor

  As the Operations Supervisor for Gainesville I was responsible for all day to day service, quality and security related initiatives. Employee development, Safety and Security and Customer Service were the key areas of focus. As a hybrid, stand alone market, the overall leadership and success took ownership, accountability and partnership within the Iron Mountain network. P&L, customer satisfaction and growth were indicative of strong leadership and team performance.

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  Iron Mountain

  Aug 2022 - Jan 2024

  Manager, Customer Success

  Manager of Customer Success teams with Sales and aligns resources for Enterprise customers. Managing a team of CSM's working remotely across the Enterprise vertical to partner with their assigned Accounts and Business Development representatives. Responsible for account retention, growth, contract management and solution engagement.