Shantel H.

Experience

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  YAI Network

  Dec 2009 - Jan 2017

  Medical counselor

  • Supervise and delegate 4-7 Direct Service Professionals on their daily job responsibilities • Formulate Goals and Treatment Plans• Administer and inventory Psychotropic medication• Schedule Psychological, Medical, and Recreational appointments.• Coordinate and attend Case Conferences for Client, Family, and Programs• Participate and assist in the coordination of The Annual Central Park challenge

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  Holliswood Hospital

  Jul 2011 - Mar 2012

  Mental Health Worker

  Cared for patients experiencing acute mental distress or who have an enduring mental illness• De-escalated patients during crisis situations using non psychical techniques unless instructed by the doctor• Counseled and aided family members in understanding, dealing with, and supporting the patient• Planned, organized and lead structured programs of counseling, recreation and social activities• Collaborated with counselors, physicians, and nurses to plan and coordinate treatment goals Show less

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  Good Shepherd Services

  Aug 2011 - Oct 2012

  Crisis Worker

  Address the immediate issues that are putting the child or youth at risk of placement disruption• Reduce negative behaviors such as truancy, AWOL’s, fighting, drug and alcohol abuse, and high-risk sexual activity• Assist youth/child in emotional regulation, behavior management and development of pro-social skills• Assist the family in strengthening problem solving, conflict resolution and communication skills• Utilize the strengths of the foster family to create a plan for stabilization in the home• Administered Evidenced based assessments• Introduce and apply case specific cognitive behavioral therapy• Provide trauma informed psycho-eduaction for foster parents and youth• Conduct home visits minimum twice a week Show less

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  Comunilife, Inc.

  Oct 2012 - Dec 2012

  Case Manager

  • Provided case management services for 20 HIV/AIDS afflicted clients with Substance Abuse and Mental Health deficiencies• Assisted clients in overcoming challenges related to extreme poverty, chronic homelessness, and serious behavioral/medical issues• Implemented long/short term goals, collect and compile assessment data, complete psychosocial’s • Coordinated weekly groups that will assist in medication management, budgeting, tenant education, and self-advocacy• Provided individual and group counseling to assist the client in coping with and resolving crisis situations• Monitored compliance and management of the client’s health, mental health and substance abuse treatment needs. Show less

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  Mental Health Association of NYC

  Dec 2012 - Feb 2015

  Crisis Counselor

  • Operate 13 crisis lines including: Disaster Distress Helpline, NFL Line, After hours , OASAS, NSPL (National Suicide Prevention Line), Bridge Phone, Braveline , LifeNet, Poly Prep, Emory–MTI, CI-CBT, iHelp Sandy Stress Relief , Friends of Fire Fighters and Nspl /NYC Teen Text/Chat• Provide crisis intervention for callers struggling with depression, anxiety, substance abuse, domestic violence, trauma, bereavement, bullying, suicidal /homicidal ideation and other mental health concerns• Formulate suicide contracts/ safety plans to de-escalate crises and ensure safety • Provide information, resources and referrals to callers, their caretakers and service providers• Conduct risk and behavioral assessments to assess if 911, EMS, ACS, APS or MCT (Mobile Crisis Team) needs to be implemented Show less

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  Wartburg

  Jan 2014 - May 2014

  Intern

  • Provided individual therapy to clients diagnosed with variety of presenting problems including Schizophrenia, Bipolar Disorder, Generalized Anxiety Disorder, Dementia and Post-traumatic Stress Disorder • Conducted a 6 week course fostering Caregiver Wellness • Conducted phone intakes and refer clients to appropriate resources based on individual needs• Maintained progress notes for all clients to ensure proper documentation of session content and Interventions• Conducted Family Therapy sessions with Registrants and Caregivers Show less

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  Mental Health Association of Westchester

  Jun 2014 - Aug 2014

  Intern

  • Conduct weekly Individual and Couples therapy sessions for SPMI clients to improve their interpersonal relationships• Facilitated weekly Relationship and Psychodrama groups • Maintained progress notes for all clients to ensure proper documentation of session content and Interventions• Co-Facilitate weekly Peer Run groups such as: Introduction to Self-discovery, Recovering from trauma, Stress management, and Happiness/Goodness.• Provide recovery-oriented person-centered services to all participants Show less

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  Harlem East Life Plan-Help

  Feb 2015 - Feb 2016

  Substance Abuse Counselor

  • Provide Direct clinical services to a caseload of 50+ MICA patients • Provide Psycho-education on Addiction and its affects on all life areas• Facilitate dally group therapy sessions focusing on the Foundations of Relapse Prevention as well a weekly THC educational specialty group • Design and implement comprehensive Treatment plans, Treatment plan reviews, Discharge summaries and Aftercare plans• Complete daily progress notes and Quarterly court reports • Coordinate services with Parole, Probation, HRA, Mental health, Primary Care, MMTP and with other providers specific to each patient • Contribute to weekly treatment Multidisciplinary Team meetings to discuss treatment recommendations for high risk patients• Collect weekly random toxicology’s Show less

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  Bowery Residents'​ Committee

  Feb 2016 - Oct 2019

  • Implement comprehensive client centered services• Develop and Reinforce a diversion culture• Responsible for the overall coordination and management of the social service department• Provide leadership, mentorship and supervision to assessment staff• Assist in policy and procedure development and staff recruitment• Facilitate staff briefings, team meetings and case conferences• Review and sign all assessments, independent living plans and progress notes• Provide and supervise crisis intervention services and subsequent reporting• Collaborate with all departments to ensure effective streamlined psycho-education on rapid rehousing• Compose daily tracking systems to identify trends, gage staff performance and quantify monthly placements• Implement sustainable systems to ensure proper onboarding and consistent functionality within the department.• Serve as liaison between internal programs as well as external providers such as DHS, DOHMH, OTDA, ACT/Forensic teams, and HHC providers. Show less • Provided group based clinical services to clients with Mental illness and Substances abuse diagnoses • Facilitated daily Psychoeducational groups that focus on topics such as Domestic Violence, Psychological effects of incarceration, Medication management, Homelessness, Suicide, Co-Dependency, and Addiction • Co- Facilitated an Empowerment group that enables visual motivation for change• Conducted Individual therapy to clients in crisis • Assisted clients with recognizing behavioral patterns and working on cognitive shifts • Maintained client confidentiality • Utilized Cognitive Behavioral Therapy approach• Contributed to weekly clinical meetings to discuss treatment recommendations for clients on the DNT/RTT list• Completed daily group and individual progress notes Show less

  • Assistant Program Director

    Feb 2018 - Oct 2019

  • Clinical Coordinator

    Oct 2016 - Feb 2018

  • Therapist

    Feb 2016 - Oct 2016
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  Think Possible MFT

  Sept 2018 - Feb 2019

  Marriage And Family Therapist
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  HONOR

  Oct 2019 - Mar 2021

  Director Of Residential Services
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  A Couple Moves LLC

  Aug 2020 - now

  Owner
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  Howard Hanna | Rand Realty

  Sept 2020 - now

  Licensed Real Estate Agent
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  BetterHelp.com

  Jul 2021 - now

  Licensed Marriage And Family Therapist
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  Bowery Residents'​ Committee

  Feb 2022 - now

  Program Director