Matthew Hand

Experience

• 

  Ladbrokes

  Apr 2011 - Mar 2014

  -Running shifts and managing a team of 25+ staff over 2 bars, a 250 cover restaurant and a snack bar. -Assisting the manager in the day to day operations of the bars, kitchen and restaurant. -Weekly reports on staff performances. -Weekly stock ordering and invoice collating. -End of shift cashing up and banking. -Monthly stock takes/GP figures. -Interviewing and Hiring new staff. -HR and following staff grievance policies. -Customer complaints and praises, following up on feedback via phone and email. Show less

  • Assistant Bar and Catering Manager

    Feb 2013 - Mar 2014

  • Customer Service Representative

    Apr 2011 - Feb 2013
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  AccorHotels

  Mar 2014 - Oct 2016

  Assistant Food and Beverage Manager

  -Running early/late shifts and managing a team of 25+ over 3 bars, 4 function suites and a restaurant. -Managing group/tour booking, pre-order taking-Weekly stock ordering based on forecast numbers, delivery taking and invoice collating. -Monthly stock takes of bars and restaurant/GP figures. -Weekly Duty Manager shifts, ensuring the smooth running of all departments in the hotel on a rota basis. -End of shift cashing up and banking. -Dealing with customer complaints and praises. -Providing feedback on staff performances. Show less

• 

  Best Western® Hotels & Resorts

  Oct 2016 - Apr 2017

  Bar Manager
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  Frankie & Benny's

  Apr 2017 - Jul 2020

  • Holding General Manager

    Aug 2019 - Jul 2020

  • Assistant Manager

    Apr 2017 - Aug 2019
• 

  Harrods

  Jul 2020 - now

  Restaurant Manager