Smita Sinha

Experience

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  New Horizons India Limited

  Jan 2011 - Apr 2013

  Senior HR Executive

  •Looked after the recruitment process for the IT Client like Wipro and HP.

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  GIT Geeks

  Aug 2013 - Aug 2014

  Sr. Executive- Talent Acquisition

  •Using social media to advertise positions, and build relationships with candidates and employers;•Headhunting - identifying and approaching suitable candidates for Various sectors like IT &ITES, Telecom,Insurance,Project Management industries,

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  Bar Code India (BCI)

  Jan 2015 - Jul 2016

  HR Generalist

  -Talent Acquisitions, HR Operations, HR Compliances -Employee engagement, Perrformance Management.-Joining Induction, Employee grievance-Campus recruitment.-Exit Interviews and exit formalities.

• 

  ClickSoftware

  Feb 2018 - Jan 2020

  Senior Human Resources Associate

  Niche Talent Accquisition-Interviews,salary negotiation, offer.,End to end Recruitment of niche technologiesEmployee Engagement and employee relation.Global Interaction with stakeholders.Onboarding, Joining, Induction & Introduction.Managing Exit interview and exit process. Handling employee grievances and statuary compliance.

• 

  OpsHub, Inc.

  Jan 2020 - now

  Customer Success Manager

  1. Portfolio Management, Customer Onboarding, Adoption, Renewal and Customer Advocacy. Working with B2B global clients(EMEA, APAC, USA)2. Managing churn and increasing customer retention3. Creating a minimum-viable onboarding process.4. Educating customers to help and improving customer experience.5. Driving account expansion with contextual offers and growing lifetime value. Identifying and nurturing Upsell and Cross sell.6. Customer feedback/survey using CSAT and NPV Score.7. Building relationships by providing consistent value and fostering customer loyalty8. Mapping customer success journeys to spot and remove friction. Show less