Jialing Ong

Experience

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  Temasek Polytechnic

  Apr 2017 - May 2018

  In-House Internship

  • Represented Temasek Polytechnic in 15 business plan and innovation competitions• Developed Search Engine Optimization (SEO) skills• Conducted SEO talks to 5 companies such as Shine Korea, Deco-Base and Patma Gifts• Represented Temasek Polytechnic and won Merit award with $3000 cash in Tan Kah Kee competition 2017• Received Commendation award for Final Year Project inJanuary 2018• Appeared on Channel 8 program “Gift for Mum 2” in March 2018 to showcase an innovation invented during internship Show less

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  320 Below

  Jun 2017 - May 2018

  Service Staff

  • Was organized when assisting day to day operations such as preparing ingredients and checking stocks• Developed expertise in frontline operations by upselling products to customers • Processed customer orders and performed cashiering duties • Performed quality checks on products and ingredients • Left the company in May 2018 due to business closure

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  Parfums Christian Dior

  Jul 2018 - Aug 2018

  Beauty Advisor

  • Developed strong interpersonal skills when interacting with customers• Provided professional makeup and skin consultation to customers• Left the company after the contract ended in August 2018

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  HSBC

  Nov 2018 - May 2022

  Customer Service Associate

  • Provided account services to customers such as receiving deposits, loan payments, issuing cash withdrawals, and cheque encashment• Demonstrated organizational skills when performing balancing for inventory and cash on a daily basis• Cross-sell bank products by answering enquiries, informing customers of new services and product promotions• Maintained customer satisfaction by ascertaining customers' needs and directing customers to appropriate channels• Provided backroom support such as cheque clearing, purchase requisition and claim submissions• Ability to cover Universal Banking Ambassador(UBA) role and educate customers in using self-service channels such as Internet Banking, Phone Banking and Automated Teller Machines• Ability to function as dual-role of Teller and Chief Cashier• Recognised as the Top Digital Ambassador for achieving the highest number of internet banking registration in 2021• Achieved EXSA Silver and Gold award in 2020 and 2021 respectively for delivering high-quality service• Received HSBC Shining Star Award in 2019 and 2020 and HSBC Rising Star Award in 2021 for being in the top 10% in the Wealth and Personal Banking department Show less

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  Gravitas Recruitment Group (Global) Ltd

  Sept 2022 - Nov 2023

  Financial Services Recruitment Consultant

  Gravitas Recruitment Group is an international recruitment consultancy that provides specialist recruitment services to businesses and individuals in Singapore, Hong Kong, Leeds, London, Manchester, China and Germany. The company focuses on key niche markets such as Actuarial, Technology and Financial Services.

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  Selby Jennings

  Jan 2024 - now

  Recruitment Consultant - Corporate & Investment Banking