Tony McCutcheon

Experience

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  Royscot Financial Services

  Jan 1995 - May 1997

  Collection Officer
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  Allied International Credit

  May 1997 - May 1999

  Collections Team Leader
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  Clydesdale Financial Services

  May 1999 - Jan 2001

  Business Coordinator, Collections Department
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  Allied International Credit

  Jan 2001 - Oct 2013

  Quality Manager/ Audit Lead

  My position of Quality Manager/ Lead Auditor was extremely varied and consisted of 3 distinct areas:1. As Quality Manager, I was responsible for the entire UK Business Management System (consisting of certification to ISO 9001 Quality and ISO 27001 Security standards). Leading, training and developing a large team of internal auditors and process owners, this involved performing various different types of internal audits and identifying areas of continual with a view to implementing relevant enhancements to improve processes and procedures, which ultimately resulted in improved client satisfaction, as well as enhancing our organisational effectiveness and efficiency.2. I was also responsible for working closely with our Sales function and once potential opportunities had been identified, I then developed materials and content and responded to numerous tenders, RFIs, RFPs, ITTs and PQQs etc.3. I was also responsible for managing various projects, such as onboarding new clients via our quality planning implementation process, which entailed regular and comprehensive interaction with a number of different internal individuals and departments, as well as continual communication with various external entities such as clients, programmers and developers.Prior to this position, since January 2001 I have gained experience in a number of different AIC areas and positions including:• Group Analyst• Client Services, Quality Assurance & Compliance Manager• Complaints Manager• Project Manager• Quality Manager• Training Manager• Sales Support & Marketing Manager• Collections Managing Coach Show less

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  Ideagen Plc (Formerly Gael Limited)

  Nov 2013 - Jan 2022

  Continuous Improvement & Quality Manager: ISO 27001 and Information Governance

  Within all Ideagen Group locations:- Maintained continuous certification to various ISO standards;- Implemented ISO standards into previously uncertified locations;- Developed plans, strategies and controls to enable implementation and transition to new and revised ISO standards;- Facilitated external certification and customer audits;- Managed and developed internal audit team;- Developed and performed ISO training to employees;- Performed trending, analysis and implemented suggestions to enhance processes, systems, controls and ultimately improved the effectiveness of management systems.Furthermore, I also worked closely with the Product Development and Test Team to identify product feature and functionality issues and suggest enhancements. Show less

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  Dionach

  Jan 2022 - Sept 2022

  GRC Consultant

  In this role, I performed consultancy services for clients from a wide range of industry sectors. Services included ISO 27001 gap assessment audits, ISO 27001 internal audits, ISO 27001 certification audit assistance, Gambling Commission gap assessments and audits, SWIFT attestation audits, as well as assistance with PCI DSS compliance.

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  Dow Jones

  Nov 2022 - now

  Operations Manager - Risk & Compliance