Lancy Y.

Experience

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  Children's Hospital of Eastern Ontario

  May 2003 - Apr 2005

  Researcher

  • Analyzed healthcare workflow in neonatal intensive care unit to identify key challenges by interviewing practitioners, resulted in maps of processes, lists of focused areas for efficiency improvement, and clarified organizational needs• Designed a web-based solution by incorporating artificial intelligence technologies, questionnaires, and work process guidelines, resulted in successful prototype testing to advance to next stage of research• Co-authored academic journal article (http://www.ncbi.nlm.nih.gov/pubmed/16138537) and numerous conference papers based on project Show less

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  Nortel Networks

  Oct 2005 - Aug 2009

  System Testing Engineer

  • Designed performance tests, measured outcomes, and presented testing results of optical network system to support the winning of major contract with European carrier• Created a wiki-based content management solution to improve knowledge sharing & new employee training • Managed field and internal customers’ technical issues by analyzing, prioritizing, and assigning code stack change requests to senior designers based on load-balancing principles; improved resolution time & outcome • Drove multi-cultural, multi-site teamwork by mediating conflicts & aligning goals; reduced time-costs by 20%• Identified as an outstanding employee in 2007 Show less

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  Advanced Global Education Strategies Ltd.

  Jan 2012 - Jan 2013

  Recruiter/Senior Consultant

  • Worked with team to develop a 5-module course to help young adults analyze and identify high potential education & career direction through data collection, cluster analysis, and guided program research• Coached applicants to identify features in personal narrative, provide guidance in the creation of outlines, and proofread essays to improve quality of representation package• Recruited high-calibre teammates utilizing the 'Topgrade Hiring' process, attended corporate training, leveraged key learning points to recruit high-quality candidates who went on to work for leading companies in various industries Show less

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  Cheung Kong Graduate School of Business

  Jan 2013 - Jan 2018

  CMC Program Manager

  • Delivered career development programs with team to MBA students; planned and coordinated with stakeholders, sought and maintained external partners & resources; successfully delivered various career programs over 5 years (i.e. job hunting skills training, clubs and associations management, pre-term programs, etc.).• Led outbound program development initiatives such as international marketing and admissions, EQUIS accreditation, employers and channel partnership development.• Coached students individually and in small groups to design personalized career strategy and facilitated attainment of highly satisfying career development outcomes• CKGSB is a premium business school founded by the Li Ka-Shing Foundation (2nd largest private foundation worldwide) headquartered in Beijing with sites in Shanghai, Shenzhen, Hong Kong, New York, and London. Show less

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  Cheung Kong Graduate School of Business

  Sept 2018 - Jan 2020

  Consultant
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  Worcester Polytechnic Institute

  Sept 2019 - Feb 2020

  Assistant Director of Gradudate Admissions
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  MIT Professional Education

  Nov 2020 - Sept 2021

  International Programs

  • Coordinated Live Virtual educational programs for international professionals and executives around the world • Collaborated with MIT faculty and multinational facilitators to deliver synchronous and asynchronous content via LMS (Canvas), foster teamwork and interactive experiences, to empower participants to reach learning goals• Continuously evaluated program delivery and learning effectiveness through surveys and interviews, collect and analyze data using tools including GetFeedback, SalesForce, etc. Show less

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  Northeastern University College of Engineering

  Sept 2021 - Sept 2022

  Graduate Admissions

  • Planned and delivered virtual recruiting and yield webinar series as well as in-person events; communicated to various departmental partners and and stakeholders; arranged vendors and met planning milestones to deliver record breaking event in KPI such as attendance, participation, and overall feedback• Liaised with colleagues at global campus locations and departments in their recruiting efforts to collaborate on events, support recruiting and reporting needs, etc. The webinar series helped to improve recruiting and yield at GCN sites +35%. Show less

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  D'Amore-McKim School of Business at Northeastern University

  Sept 2022 - now

  Program Manager

  • Plan & deliver executive education programs in live virtual mode to F500 corporations on business innovation and organizational development topics, leveraging Northeastern University's distinguished faculty and academic prowess to generate impactful value to clients• Administer Qualtrics surveys systematically to track program performance, generate reports, and identify areas of improvement to maintain high quality programs• Liase and communicate with various internal and external stakeholders including faculty, EVP of various companies, industry experts to deliver extraordinary impact to program participants Show less