Tejaskumar Gajjar

Experience

• 

  Nelson Global

  May 2015 - May 2015

  Summer Intern

  Performed a comprehensive study of muffler manufacturing processes, acquiring both practical hands-on experience and a solid theoretical understanding of the advanced manufacturing technologies employed in producing this product.

• 

  Indian Institute of Management Ahmedabad

  May 2016 - Jul 2016

  Summer Intern

  Conducted in-depth analyses of Financial Statements from diverse banks to discern internal cash flow mechanisms and regulatory implications set forth by the RBI. Employing AnyLogic (System Dynamics), developed a practical model explaining the relationship between banks' discretionary expenses and revenue growth. Rigorous testing of the hypothesized model ensured through meticulous back-testing methods, leveraging data from both public and private sector banks.

• 

  Oil & Natural Gas Corporation Limited (Ongc)

  Jun 2017 - Jul 2017

  Summer Intern

  Completed training program at the Co-generation Plant, ONGC Hazira, gaining hands-on experience in intricate operations. Acquired comprehensive insights into the intricacies of co-generation processes.

• 

  Ashok Leyland

  Jul 2018 - now

  Analytics:- Led logic development and oversaw the management of compelling BI Tableau Analytics dashboards.Product Management:- Conceptualized, led full-stack development, and executed the implementation of a Service Reminder tool, yielding a 24% boost in customer retention within the company's service network.- Pioneered and launched 'DIGISERV,' a mobile app, streamlining service workshop processes nationwide, digitizing the entire workshop service workflow across India.- Spearheaded the end-to-end project of conceptualizing, developing, and deploying a pioneering fleet service solution app, 'ALCARE’. Collaborated effectively with stakeholders to ensure a comprehensive and successful implementation catering to diverse customer requirements- Engineered an automated workshop penalty system, slashing processing time, eradicating manual paperwork, and streamlining the approval and processing of customer penalties for service delays.- Conceptualised, orchestrated stakeholder collaboration, and implemented an automated ecosystem for vehicle breakdown attention, thus ensuring data transparency for customers and enhancing overall satisfaction. Show less - As a part of the GET program, I underwent an intense learning phase which ensured a seamless transition into the corporate landscape.- Designed and implemented a Time Study methodology using statistical tools to identify and optimize bottlenecks in routine vehicle maintenance, enhancing overall Turn Around Time at the service workshop.- Developed a thorough operational understanding by engaging with various facets of the company, encompassing manufacturing, sales, and post-sales services.- Underwent intensive hands-on automobile training on the entire Product portfolio along with the servicing aspect of the various aggregates. Show less

  • Manager - MHCV Strategy

    Jul 2022 - now

  • Deputy Manager - Service Excellence

    Aug 2019 - Jul 2022

  • Graduate Engineering Trainee

    Jul 2018 - Jul 2019