Sam Austin-Reed

Experience

• 

  E.ON UK

  Jan 2006 - Jul 2006

  COT Billing worker
• 

  3M

  Jul 2006 - Sept 2007

  R&D DMS Engineer

  Responsibilities Included:• Maintenance of critical LOB applications across the site.• Content development for site specific intranet service.• Application of software engineering methodologies and processes to large scale projects.Key Achievements:• Development of a central web based calendar system for the laboratory analysts.• Played a pivotal role in the upgrade and rollout of a new laboratory LOB application.

• 

  Fenchurch Solutions Ltd

  Aug 2008 - Dec 2013

  Director

  Responsibilities Included:• Day to day management of the organisation, understanding key business drivers and working toward profitable growth• Business development and contract negotiation, requiring confident, fast relationship building.• Responsibility for employment and training of new staff, supporting learning and promoting skills development.• 2nd / 3rd line support, useful in generating relationships vertically through the clients and understanding business issues from employee to owner level.Key Achievements• Increased customer base by 30%• Drove company growth year on year, leading to the sale of the company in December 2013.• Lead the selection and implementation of Kaseya, a IT management and automation application, evolving the company from “break / fix” to managed services structure.• Successful migration of 95% of Fenchurch clients to Central Technology, due to credible advisor status, excellent client knowledge and focused relationship management. Show less

• 

  Central Technology

  Jan 2014 - Jul 2016

  Responsibilities included:• The architecting and sale of technical solutions, based on the client’s current and future requirements.• Managing corporate stakeholder relationships and becoming a trusted insider with the client.• Outsourced IT Manager role for clients, enabling strong account development and “buy in” as the relationship is more business orientated, based around the client’s sector and needs.• Development of sales budgets and exceeding targets by leveraging Central Technology’s offerings.• Management of the sales team, including SMART objective reviews, further monitoring and driving sales.• Technical point of contact for sales team resulting in consistent, deliverable technical solutions for clients. Show less

  • Technical Sales Manager

    Oct 2015 - Jul 2016

  • Enterprise Account Manager

    Jan 2014 - Jul 2016
• 

  Air-IT

  Jul 2016 - Dec 2018

  Responsibilities include:Developing and guiding the implementation of the business’ technical strategy, in order to create, capture and deliver value to clients in terms of the technology offeringProviding technical pre-sales support for new and existing clients as and when the client services team require it, to ensure solutions are being recommended in line with the Company’s technical strategyTechnical lead for the Company, acting as a central point of contact for the internal departments, to align client’s technical solutions with our vision.Ensuring Centralised Services continually improve the Air-IT service offering by developing automation processes within the RMM platformManaging and developing the Project department ensuring projects are delivered on time and within budgetvCIO for the Company, ensuring audits are completed, recommendations are made where required and passed to Client Services to standardise our offering and to minimise clients’ systems security risks or disruptions. Show less

  • Chief Technology Officer

    Sept 2016 - Dec 2018

  • Technical Manager

    Jul 2016 - Aug 2016
• 

  Node4 Ltd

  Dec 2018 - Jun 2024

  • Enterprise Architecture & R&D Director

    Oct 2023 - Jun 2024

  • Head Of Architecture

    Mar 2021 - Oct 2023

  • Lead Technical Account Manager

    Mar 2019 - Mar 2021

  • Technical Account Manager

    Dec 2018 - Mar 2019
• 

  LogicMonitor

  Jun 2024 - now

  Manager, Professional Services EMEA

  LogicMonitor connects, correlates, and enriches observability data to help unify fractured IT into a single view that enables teams to deliver efficiency, insights, and value from the infrastructure to the digital experience. We leverage AI to provide unprecedented context to business-critical services that are the foundation for growth and innovation in a hybrid world. For more information, visit www.logicmonitor.com.