Karen Lucas

Experience

• 

  Wiltshire Council

  Feb 2006 - Aug 2013

  Housing Options Advisor

  Housing advice and assistance to clients encountering housing issues or facing homelessness. Placing clients into temp accommodation, supported housing, residential homes and safe houses. Lead housing officer for rehousing high risk offenders within the community via MAPPA partnership process.

• 

  Orchard & Shipman Group

  Sept 2013 - Apr 2015

  Housing Advice Manager

  Managing the Housing Advice SLA between O&S and SGC, ensuring an effective housing advice service was provided and any issues addressed. Monitoring service, budget, KPIs and delivery of housing advisor. Tender processing.

• 

  South Gloucestershire Council

  Apr 2015 - now

  Driving business enhancements, including performance monitoring, digital and data innovations, income opportunities, stakeholder engagement and networking, grants and awards submissions, cultural change and process mapping. Leading the organisation in establishing a new partnership with an external digital and data training provider, to develop staff and deliver efficiencies.Presentations at conferences to share best practice and lessons learnt with both public and private sector authorities. Show less

  • Business Development and Relationship Manager - Planning

    Jun 2021 - now

  • Project Manager - Transformation & Efficiency

    Sept 2018 - Jun 2021

  • Voluntary Sector Lead Officer/Community Engagement Team Lead

    Sept 2015 - Sept 2018

  • Housing Advice Manager

    Apr 2015 - Aug 2015