
Baptiste VERGARA
Customer Service Agent

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About me
Design Office Technician
Education

LPO Jean Moulin Béziers
2016 - 2018BTS Conception de Produits Industriel Mechanical Engineering 15/20General- General culture and expression- Mathematics- Physics/ChemistryTechnical- Behaviour of technical systems- Mechanical engineering- Product industrialisation- Product design culture

Turku University of Applied Sciences
2020 - 2021Bachelor's degree Business, Management, Marketing 4.5/5Business- Logistics and Supply Chain Systems- Human Resource Management- Cases in International Business- Innovation ProjectSales- Technical Sales Skills- Sales Workshop- Sales Management, Methods and ToolsMarketing- Digital Marketing Basics- Business Models and Marketing- Brand Management- Customer oriented Product Development- Consumer Behaviour and Consumption

IUT de Béziers
2018 - 2020DUT Métiers du Multimédia et de l'Internet 15/20Contemporary culture and business- Business law and its economic environment - Management principles - Marketing principles: user orientedCommunication services- Design and creation of multimedia products (computer graphics and audiovisual) - Design, production and distribution of information and services on the networkCommunication systems and networks- Network services- Algorithms and programming- Systems architecture - Information systems… Show more Contemporary culture and business- Business law and its economic environment - Management principles - Marketing principles: user orientedCommunication services- Design and creation of multimedia products (computer graphics and audiovisual) - Design, production and distribution of information and services on the networkCommunication systems and networks- Network services- Algorithms and programming- Systems architecture - Information systems - Databases Show less
Experience

Lcl - Le Crédit Lyonnais
Jul 2016 - Aug 2016Customer Service AgentI performed different tasks as a receptionist in bank agency:- Managing customers requests on site and by phone- Administrative tasks

Sunabris
May 2017 - Jun 2017Mechanical DrafterDuring this internship, I first had to get familiar with the working environment (new CAD software) by doing some basic projects. Then, my role was to collect and analyse the documents of technical visits (mesures, 2D plans, photos...) to create a 3D model respecting dimensions and materials. Finally, the goal was to deliver a complete 2D plan for technicians of the workshop to proceed the production.

Gîtes de France Hérault
Jul 2019 - Aug 2020Web Technician
ROOSH.
Oct 2021 - Apr 2022Marketing Communication Business DevelopmentBusiness to Business (B2B)- French market developmentBusiness to Consumer (B2C)- Customer serviceSearch Engine Optimisation (SEO)- Content writing

Instadrone
Aug 2022 - Jun 2024Design office technicianStructure Inspection- Generation of 3D models for visual inspection (crack detection on dams and water towers, dikes movement study, etc.)- Implementation of a capture process (terrestrial and aerial) for telecom tower modeling with technical documentation- Survey of metallic structuresAdditional Tasks- Creation of preliminary project plans- Interior and exterior building scanning with post-processing- Database management for market analysis- Order management for feasibility studies- ** Show less
Licenses & Certifications

Formation équipier de première intervention
Association Interprofessionnelle Santé au TravailSept 2022
Certificat Aptitudes Théoriques Télépilote
Direction Generale de l'Aviation CivileNov 2023
TOEFL
ETSApr 2021
Autorisation d’intervention à proximité des réseaux
CV SécuritéDec 2022
Languages
- enEnglish
- spSpanish
- frFrench
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