Iuliia Lvova

Experience

• 

  Horison XXI

  May 2008 - Sept 2016

  Chief of Tourism Department

  Drove significant growth through strategic leadership and the launch of innovative business units.Key Achievements:• Boosted department sales by 400%, significantly increasing revenue streams and market share.• Spearheaded the creation of two new business units: an Aviation Sales Division and a MICE Unit, diversifying the service offerings and attracting new clients.• Expanded the destination portfolio to include Austria, France, Italy, Sri Lanka, and Indonesia, strengthening the company’s competitive position.• Built a strong network of international partners, enhancing collaboration with both local and international tour operators.• Led and mentored a team of 5 managers, fostering a culture of collaboration, professional development, and high performance. Show less

• 

  Natalie Tours

  Oct 2016 - Jul 2018

  Senior Sales Manager

  Led the sales team and implemented strategies that significantly expanded the client base and boosted sales across key global destinations.Key Achievements:• Increased branch sales by 69% in the first year, maintaining steady growth throughout the subsequent financial year.• Expanded the client base by 130%, securing both corporate and private clients through strategic negotiations and market expansion.• Revamped the customer loyalty program, boosting client retention and aligning with evolving market trends.• Successfully led marketing campaigns and participated in industry exhibitions, enhancing brand recognition and direct sales.• Managed a team of 2 sales specialists, fostering collaboration, knowledge sharing, and performance improvement. Show less

• 

  TUI

  Dec 2018 - Oct 2023

  Led strategic initiatives across corporate travel and MICE, driving operational efficiency and securing key client relationships. Focused on optimizing processes, reducing costs, and achieving high-impact results for both clients and stakeholders. Leveraged Agile methodologies and Scrum framework to ensure flexibility, continuous improvement, and timely delivery of projects.Key Achievements:• Secured 5 major projects without the need for new tenders by fostering strong client relationships and negotiating long-term agreements.• Reduced costs by 15% through improved budgeting and financial planning.• Increased project delivery by 20% in 2021 by optimizing resource allocation and process efficiency using Agile project management techniques.• Led a team of 3 specialists, driving collaboration and team development, resulting in enhanced productivity.• Utilized Jira to manage project workflows, track progress, and ensure seamless communication within the team and with stakeholders.• Secured 80% of major tenders by aligning solutions with client objectives and showcasing expertise in global MICE destinations.• Managed day-to-day operations within the MICE department, ensuring seamless collaboration across teams and stakeholders.• Designed and launched tailored travel programs in Turkey, Egypt, Greece, Cyprus, and Italy, increasing client engagement and satisfaction.• Orchestrated successful fam-trips and hotel inspections, strengthening relationships with travel agents and MICE clients. Show less Successfully delivered end-to-end project management for MICE and corporate travel programs, focusing on innovative solutions, client satisfaction, and continuous improvement in project processes. Applied Scrum methodology to enhance team collaboration and speed up decision-making.Key Achievements:• Completed 46% more projects compared to the previous year, exceeding personal goals by 15% in 2019 and 20% in 2020.• Played a pivotal role in securing 80% of major tenders, collaborating with sales teams and delivering client-centric solutions.• Managed the entire project lifecycle, from planning and execution to post-project support, ensuring on-time delivery and customer satisfaction.• Optimized resource allocation, maximizing efficiency and profitability while meeting deadlines and client expectations.• Led the implementation of Jira for tracking project timelines and improving team coordination.• Designed and tailored MICE programs for clients globally, focusing on Turkey, Egypt, Cyprus, Greece, and Italy to provide personalized and impactful solutions. Show less

  • Senior Project Specialist of Mice Department

    May 2021 - Oct 2023

  • Project Specialist of Mice Department

    Dec 2018 - May 2021