Asanda Dandala

Experience

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  Digicore

  Mar 2012 - Dec 2012

  Junior Technician

  Responsibilities:My job description varied from day to day, here are my duties on the production line:-Program or load software onto car tracking units-Prepare the chassis or casing for the circuit boards-Diagnose and replace faulty electronic components on faulty car tracking units-Simulate real car environment and check/monitor response from units in different situations or different stimuli(immobilisers, vibration tables, ignition etc.)-Pack units into boxes that will be stored in the stores department and will be ready for shipment. Show less

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  T-Systems

  Feb 2013 - Oct 2014

  Field Service Engineer

  Responsibilities: Eskom (Electricity Utility)Transnet (Rail, Port and Pipelines)Old Mutual (Financial Services) I offered the following services to the above mentioned companies: - Effectively repair hardware and software incidents within contracted SLA and initiate 3rd party repair process- Effectively perform IMACD requests within the scope of the SLA- Update, resolve incidents and requests on the service desk system on a daily basis- Perform project related activities and tasks- Perform ad hoc activities for other service lines as required- Carried out preventative maintenance on hardware and software- Effectively communicate and provide feedback to key stakeholders- Maintain and improve customer satisfaction through first time incident resolution and quality service delivery Show less

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  Vumela IT Services

  Nov 2014 - Sept 2020

  Senior Field Service Engineer

  Responsibilities:Transnet (Rail, Port, Engineering, Capital Projects and Pipelines)• Ensure policy and procedure compliance• First line troubleshooting of ICT related calls (telephonic & remote access)• End user support on Transnet approved desktop applications• Support and management of Active Directory of users and computers• Imaging devices with Windows 7 Approved Image and initial configuration.• Setup and Installation of computers – with/without data• Management of SLA and monitoring of calls as per other regions• Replacing old computers with new (Data copied across, profile configuration, printers configuration, network configuration, sign off)• Troubleshooting (Network, Printers, Computers)• Mobile Devices support (Email Configuration, updates)• Software Installation and Support• Managing calls according to SLA.• Remote support on Faults and Requests• Network Printer Installation and Configuration• Local Printer Installation and Configuration• Outlook configuration on Mobile and Work PC• VPN configuration and troubleshooting• Network troubleshooting (LAN point testing, IP Address testing Cable testing (RJ-45)• Printer troubleshooting (drivers, IP Addresses, Print Servers)• Mimecast – Setup (Mobile), Email recovery• File and Printer Sharing• Windows 7,8 and 10 (Configuration and Troubleshooting) Show less

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  Gijima

  Oct 2020 - Mar 2024

  Field Support Engineer

  Responsibilities:Transnet (Rail, Port, Engineering, Capital Projects and Pipelines)• Ensure policy and procedure compliance• First line troubleshooting of ICT related calls (telephonic & remote access)• End user support on Transnet approved desktop applications• Support and management of Active Directory of users and computers• Imaging devices with Windows 7 Approved Image and initial configuration.• Setup and Installation of computers – with/without data• Management of SLA and monitoring of calls as per other regions• Replacing old computers with new (Data copied across, profile configuration, printers configuration, network configuration, sign off)• Troubleshooting (Network, Printers, Computers)• Mobile Devices support (Email Configuration, updates)• Software Installation and Support• Managing calls according to SLA.• Remote support on Faults and Requests• Network Printer Installation and Configuration• Local Printer Installation and Configuration• Outlook configuration on Mobile and Work PC• VPN configuration and troubleshooting• Network troubleshooting (LAN point testing, IP Address testing Cable testing (RJ-45)• Printer troubleshooting (drivers, IP Addresses, Print Servers)• Mimecast – Setup (Mobile), Email recovery• File and Printer Sharing• Windows 7,8 and 10 (Configuration and Troubleshooting) Show less

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  Transnet Pipelines - TPL

  Mar 2024 - now

  Desktop Support Analyst

  -Ensure uptime of network, internet, mail connectivity, end user logon access and reliability of equipment used.-Using hardware and software tools effectively to ensure efficient business processes.-Ensure uptime of servers and critical systems running at HQ or the sites.-Backup management of user data on laptops, IPADs, cellular devices and small systems. Management of backup tapes andoff-site storage areas.-The provision of technical support service for TPL by analyzing, diagnosing and resolving simple and complicated software/hardware/ network/ in-house business application software/ server problems and issues that clients experience.-To procure repairs and maintenance and replacement of ICT equipment and goods and services to ensure reduceddowntime by ensuring availability of equipment.-Direct quality assurance testing of new processes or systems and Research and Development testing of new software andhardware to check usability and benefits to TPL.-Distribution of system downtimes, ICT Tips to assist end-users with basic computing.-Install, configure and repair network printers, non-network printers, SAP printers for end-users and manage printercartridge replacements and stock replenishments.-Setup, configure and repair video conferencing facilities, boardroom equipment (projectors, microphones, tele-conferencedevices, pointers) and digital signage connectivity issues at all HQ sites.-Install and configure equipment and external Client's hardware for special projects and training sessions.-Ensure availability of LAN, WAN, WIFI, WWAN (3G) and APN for remote access on laptops, IPADs, cellular devices.-Project Management — The execution of ICT related minor works projects for various business units in HQ-Full project lifecycle.-First line support of all functions that are outsourced to third parties — Printers, networks, Audio visual, Digital Signage,VC, Voice recording.-Updating and maintaining of Software license and Hardware inventories. Show less