Andres Serrano Perez

Experience

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  Eurotraining Telecommunication

  May 2002 - Nov 2002

  Technician

  • Mobile unit projects designer and producer.• Projects for various local television broadcast . • Design drawings in AutoCAD

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  EUROCOM BROADCAST SA

  Jun 2003 - Nov 2003

  Technician

  • Mobile unit projects designer and producer.• Projects for various local television broadcast . • Design drawings in AutoCAD

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  Telefónica España

  May 2005 - Oct 2005

  Internship

  • Customer management working on high-speed internet within in the Spanish market.

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  EUROCOM BROADCAST SA

  Jan 2006 - Dec 2007

  Technician

  • Infrastructure Systems and database administrator • Providing front line technical support • Successfully working to tight time scales• Daily examining , monitoring, backing up and rectifying any issues• Providing the line manager with up to date reports• Researching and designing solutions

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  ZONADUAL MARKET PLACE S.L

  Jan 2007 - Aug 2014

  Manager

  Manage inbound sales and advice calls, stock control , ordering and maintaining stock levels, social media engagement , sales order processing and keeping online sales channels up to date. Responsible for the relationship management and contact with suppliers and ordering stock.Web sites designer for E-commerce. Computer maintenance. Market positioner.Maintaining online sales platforms (own website, amazon , eBay)Manning the sales and customer service phone line.Maintaining stock control systems.Responsible for the realization of traffic analysis and maintaining customer satisfaction.Website shipping of orders.Feefo (customers feedback) monitoring / response .Manage e-mail campaigns.Competition review and pricing and sales statics .Social media managment .Blogs incorporating product.Management of products/images library for brochuresUsed digital marketing strategies ,videos, blog posting ,blog sharing , marketing ,search engine optimization, email marketing, paid search strategies including Google adwords , linked , Facebook.Social media accounts setup , google plus , google for business, linked in , Facebook , Twitter , Creation of Youtube channel, Youtube video optimization.Managing and motivating a team to increase sales and ensure efficiency.Managing stock levels and making key decisions about stock control.Analysing sales figures and forecasting future sales.Analysing and interpreting trends to facilitate planning.Using information technology to record sales figures,data analysis and forward planning.Ensuring standards for quality and customer services, and meeting health and safety regulations.Resolving health and safety, legal and security issues.Deal with any enquiries and complaints and monitor customer service.Attending and chairing meetings.Maintaining awareness of market trends, understanding forthcoming customer initiatives and monitoring what others competitors are doing.Initiating changes to improve the business. Show less

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  Inditex

  Feb 2015 - Jan 2016

  Sales Assistant

  • Politely deal with customers to ensure satisfaction.• Help customers with personal items and potential purchases.• Handle card and cash transactions with customers.• Balances cash drawer by counting cash at end of work shift and card balance every hour.• Maintain clean and tidy checkout areas, shoopfloor and fitting room.• Processing deliveries which entails unpacking, folding and hanging clothes and attaching price labels.• Paperwork folder.• Clearing the fitting room and rails.• Perfume replacement.• Deliveries to other stores and faulty merchandise.• Ensure that store standards are excellent all day, paying extra attention toward the shop appearance and organization during the closing time. Show less

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  Ambient Media & Comunicacion

  Jan 2016 - Jul 2018

  Online Manager

  • Development, implementation and maintenance of E-commerce platforms and web pages. Use of different CMS platforms incluiding Prestashop, Magento, Wordpress, Woocommerce and Shopify. Also alternative marketplaces like Amazon or eBay.• Implementation of UX / UI best practices through PHP, MySQL, HTML, javascript and CSS.• Implementation and analysis of digital marketing plans through different channels, SEO positioning, • Google Analytics, Google Adwords, Social Ads (Facebook Business Manager), Instagram, YouTube, Blog and SEMrush. Creative development with Adobe Photoshop / Illustrator.• Management and analysis of CRM tools such as Mailchimp and Salesforce. Show less

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  Philip Morris International

  Jun 2017 - Feb 2020

  • Strategic planning and coordination of resources in your area, preparing and proposing business plans, analyzing and finding new opportunities for improvement to reach more consumers.• Guarantee the objectives marked for volume, market share, visibility, and engagement with trade partners. Recommend orders on trade, based on potential and performance analysis and OOS prevention.• Make a creative use of all the resources available in the territory: online channel with the trade, sales forecasts, and visibility materials… among others.• Lead and foster a collaborative environment with colleagues in all capacities in the territory (IQOS Coaches, Sales Experts, Commercial Planning team, Sales Info & Support team) Show less

  • Territory Commercial Executive

    Apr 2018 - Feb 2020

  • Brand ambassador

    Jun 2017 - Mar 2018
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  AV-Pro - Shop

  Nov 2019 - Jun 2020

  Senior Manager Ecommerce

  • Directly responsible for implementing the full e-commerce strategy across website and marketplaces in order to achieve growth objectives, acquire new customers, build brand integrity and awareness.• Management of technical roadmap and developer in order to improve website performance,• Implement the CRM and retention strategy through automated email platforms, database growth incentives and email design development.• Plan and execute the digital marketing and content calendar to drive acquisition, retention, awareness and engagement across both organic (SEO/Social) and paid channels (PPC/Google Shopping/Display/Paid Social).• Analytics - track and analyze site metrics to make data driven decisions. Action improvements to drive sales.• Responsible for e-commerce business development by identifying new marketplaces, technical requirements, brand partners and representatives.• Oversee affiliates and multichannel markets - Amazon, eBay, Marketplaces etc. Show less

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  AnyTech365

  May 2020 - now

  • Support Team Leader Spain & Latam in AnyTech365

    Sept 2023 - now

  • Tier 3 - Tecnico de soporte IT en AnyTech365

    Aug 2022 - Sept 2023

  • Tier 2 - Tecnico de soporte IT en AnyTech365

    May 2020 - Aug 2022