Saad Kadiri

Experience

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  Airport Authority of India.

  Feb 2023 - Mar 2023

  Airport operations
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  AI Airport Services Limited

  May 2023 - Apr 2024

  Passenger Service Agent

  As an Airport Services Agent at Coimbatore Airport, I delivered high-quality customer service and supported seamless airport operations for Air India flights. My role involved managing check-in counters, coordinating boarding, and ensuring on-time flight departures while addressing passenger needs with professionalism and efficiency. Through effective problem-solving and communication, I consistently enhanced the passenger experience and contributed to smooth airport operations.• Managed check-in processes for 60+ monthly flights, prioritizing premium passengers and ensuring queue-combing to minimize delays.• Coordinated flight operations, achieving 100% on-time departures for Air India by efficiently managing boarding and flight coupon reconciliation.• Reduced baggage handling delays by 20%, ensuring timely delivery for over 10,000 passengers through proactive monitoring and coordination.• Provided exceptional service to unaccompanied minors and passengers with reduced mobility, improving customer satisfaction by 15%.• Handled disruptions such as delays, denied boarding, and excess baggage, implementing effective solutions within airline guidelines to maintain customer confidence.• Supported senior staff by managing critical airport operations during their absence, ensuring operational continuity and safety compliance. Show less

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  Emaar Hospitality Group

  Feb 2025 - now

  Guest Service Agent

  Passionate about delivering exceptional guest experiences at Emaar Hospitality. As a Guest Service Agent, I ensure seamless check-ins, personalized service, and memorable stays for guests. Skilled in customer relations, problem-solving, and hospitality excellence. Committed to upholding the highest standards of service and creating positive guest interactions.