Moses Odaudu

Experience

• 

  Federal University of Technology Yola

  Jun 2010 - Jul 2011

  IT Support Engineer (1stLine Support)

  - Computer System troubleshooting and maintenance- Network Administration and its resources (Network Printers, USB Printers, Unmanaged Access Points)- Support network and computing infrastructure.- Troubleshoot and restore systems after crashes.- Troubleshooting and repairing cabling, network problems around the school.- End user support.

• 

  Corenet Solutions

  Jul 2012 - Jun 2014

  Network Implementation and Design Engineer

  - Design of IT infrastructure Network and carried out implementation and maintenance of the Network.- Configuration and Installation of Core-Packet Radios for Wide Area Networks (WAN).- Installation and Configuration of Core-Packet Routers and Switches & client support.- Develop operational workflow and provide knowledge transfer to Operations teams.

• 

  Jumia Nigeria

  Jun 2014 - May 2020

  - IT Team Leader (All Warehouses across Nigeria).- Helping the determined underperformers with all they need to grow and perform in their role.- Encouraging new employees or interns to have all the necessary technical, verbal and social skills they need to fit into any IT environment or office environment.- Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.- Performing disaster recovery operations and data backups when required.- Protecting data, software, and hardware by coordinating, planning and implementing network security measures.- Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.- Replacing faulty network hardware components when required.- Maintaining, configuring, and monitoring virus protection software.- Monitoring network performance to determine if adjustments need to be made.- Conferring with network users about solving existing system problems.- Operating master consoles to monitor the performance of networks and computer systems.- Coordinating computer network access and use.- Designing, configuring and testing networking software, computer hardware, and operating system software. Show less - Maintain system performance, analyse network systems and prevent future issues. - Configuration of Edge Routers, WAN aggregators and Firewalls (Fatpipe, Cyberoam and Sophos).- IP-PBX and IP-CCTV Deployment/ Administration.- Manage, monitor and review the relationships with service providers and ensure that high levels of service are received and maintained and liaise support requests in case of fault / service disruption.- Deployment and Administration of Xcally Contact Center Solution for the Jumia Customer Service team.- IT Infrastructure Deployment, Administration and Documentation for Jumia Nigeria computer network.- Researching, Designing, Developing, Testing and Implementing new solutions to improve general computer network operations. Show less

  • Lead Network Engineer

    Nov 2018 - May 2020

  • Network Administrator

    Jun 2014 - Nov 2018
• 

  Maxin Solutions

  Apr 2020 - now

  AWS System Integrator

  Project Executioner/ Coordinator for the team responsible for the below:* Migration of all client VOIP services to the AWS cloud service to encourage remote work for all connected customer service agents.* Ensure that all agents can make and receive calls via the AWS cloud infrastructure with minimal service disruption.* Deployment and administration of Xcally Asterisk based contact center solution.