Michal Goldstein

Experience

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  Médecins Sans Frontières (MSF)

  May 2004 - May 2006

  Office Manager of the Procurement department
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  ING Nederland

  Jan 2006 - Jan 2009

  Executive Assistant, Payments & Cash Division

  • Owned event planning for meetings, conferences, presentations, etc. for senior vice president.• Updated internal website and managed office communications.

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  The Nation Traffic

  Jan 2010 - Jan 2010

  Manager for the Dutch Market

  Responsible for the marketing, sales and retention of all Dutch clients.

• 

  Piedmont Adjustment Bureau Inc

  Jan 2011 - Jan 2012

  Office Manager

  Responsibilties include: Customer service, back office management, web administrator, procurement agentall daily responsibilities of running an office.

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  Dimension Data

  Jan 2013 - Oct 2017

  Transferred to parent company in order to assist with rollout of new global quoting processes by setting a standard for accurate, timely quotes on large-scale projects for enterprise accounts. Managed project updates for global SharePoint portal. Trained new employees.• Built 100–200 SLA-compliant quotes each week.• Ensured on-time project completion by proactively identifying potential issues and escalating as needed.• Established reliable communication processes with clients, sales teams, and vendors.• Received Women Who Inspire award for superior and collaborative job performance. Show less Promoted to help create and implement Dimension Data’s proprietary quoting system on a global scale. Selected to serve as Interim International Procurement Manager while supervisor was on maternity leave.• Collaborated on creation of streamlined project management portal that standardized project quote and escalation processes and improved interdepartmental communications for global sales teams.• Tracked and assigned for medium- to high-complexity requests for quotes (RFQs) to establish scope, draft RFQ document suite, and managing/reporting project, risks, and escalations.• Produced performance reports and delivered status updates for up to 100 projects in RFQ pipeline. Client Support (for NTT subsidiary Dimension Data Group; 01/2013–10/2014) Managed service requests, purchase orders, and quote processes for large service provider with 10 subsidiaries.• Initiated quote processes for domestic and international orders after responding to incoming requests.• Processed purchase orders/return material authorizations and coordinated delivery in multiple locations.• Developed consistent communication cadences that kept customers, vendors, manufacturers, and distributors apprised of schedules, issues, and planned solutions. Show less

  • Global Quoting Specialist

    Jul 2015 - Oct 2017

  • International Procurement Coordinator

    Oct 2014 - Jul 2015

  • Client Support Representative

    Jan 2013 - Oct 2014
• 

  NTT DATA, Inc.

  Oct 2017 - now

  Promoted to manage full lifecycle of client engagements (schedule, budget, deliverables, simulations, etc.) for multiphase IT and cybersecurity projects in 40+ countries for three key enterprise accounts (Oracle, Schlumberger, Viatris). Served as consultative partner and trusted advisor specializing in projects for remote and high-challenge locations. Coordinated communication and workflow of sales, supply chain, logistics teams to ensure compliance with SLAs. Managed client expectations and assisted senior managers with client performance reviews.• Facilitated on-time completion of $1M project at 35 sites in 15 complex countries by coordinating paperwork, customs, shipping timelines, and delivery between centralized and local logistics teams.• Developed processes that adjust price margins to ensure discounts are extended globally across project regardless of vendor or country of operations.• Strengthened sales pitches by training sales teams on nuanced issues in global transaction models.• Improved client relationships by boosting shared data quality and establishing communication cadence.• Track discounts and shipments using CCW (Cisco) and SCS Track. Show less Recruited to serve as member of strategic team tasked with resolving long-standing inefficiencies in global quote development processes. Led team of five international quote specialists in North Carolina and the United Kingdom and oversaw production of all quotes utilizing new SharePoint processes.• Cut quote creation timelines from an average of 10 days to less than five business days by improving communication tools connecting headquarters, field sales representatives, and in-country teams.• Developed and executed against standard operating procedures (SOPs) and continuous improvement processes that improved learning outcomes and enabled frequent updates to quotation tools.• Responded to and resolved high-profile escalations from NA, LATAM, APAC, and EMEA teams.• Reduced disconnect between quote and sales teams by creating new communication channels customized to team needs in each country.• Proposed and justified expansion of US quote specialist team; hired and trained new employees.• Wrote weekly production reports for each team member and kept management updated on progress. Show less

  • International client coordinator manager

    Apr 2022 - now

  • Senior International Client Coordinator

    Mar 2020 - now

  • Global Quoting Team Leader

    Oct 2017 - Mar 2020