Raju Pal

Experience

• 

  Wipro

  Jan 2012 - Apr 2013

  Vendor co ordinator

  • As a Vendor Coordinator, I have been placed at HDFC BANK LIMITED Projects.• Providing IT Support for HDFC Bank LTD. Users across India.• Coordinating with concern Vendor like Dell, IBM, Zenith, Wipro, CMS etc.• Reverting for all escalations mail and solve the issue on priority.• Providing solutions to the users over the mail and solve the issue within SLA.• All types of correspondence and follow-up with parties.• Monitoring and status tracking of all registered calls.• Coordinating second and third party and provide the end user support. Show less

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  HCL Services Ltd

  Apr 2013 - Apr 2016

  System Engineer

  • Interact with Clients and all Key Stakeholders.• Lead and participated in Infrastructure requirements analysis, and consultancy.• SLA Management on incident and service request.• Managing the Real SLA of Incident and service request and sharing with customer on Monthly basis.• Auditing the tickets and coordinating with Team regarding the SLA• Violation and taking the training on weekly basis to avoid the Calls Violation.• Coordinating between Program Manager and Client on commercial issues.• Handling North region Approx. 5000 Branch and providing IT support with the help of vendor. Show less

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  Wipro Limited

  Apr 2016 - now

  Associate Project Manager

  • Lead and participated in Infrastructure requirements analysis, and consultancy.• I am handing the multiple projects in ICICI Bank act as associate project manager.• Taking a TAF interviews on daily basis as per requirements from internal team and modification of CBR for Associates. • Creating the Indent, reservation, allocation and P2P as per request from internal Team.• Creating the RLS, extension, shrink for tagged Project, and prepared the invoices as per requirement from higher management.• I am also handling the timesheet approval for contractor resources, tagging and de tagging of resources in internal Project.• I am also coordinating with internal and external parties for flawless execution of projects.• Creating and maintaining a comprehensive project documentation. Show less