Mohammad Omar

Experience

• 

  ZTE Corporation

  Mar 2015 - Sept 2016

  Network Operation Engineer (IMS/NGN)
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  Saudi Telecom Company

  Oct 2016 - Mar 2022

  Technical Support Specialist

  Submitting the daily, weekly and monthly MGCF Incoming and Outgoing trunk group and incoming OLO VOIP KPI’s Reports. Submitting VOIP VAS Servers KPI’s report for IMS (IP Multimedia Sub-systems).Monitoring the VOIP Traffic calls KPI’s (NER, ACD) and detects reasons for failure and low ASR values to open a ticket with the VOIP Carrier.Troubleshooting VOIP and IP Phone (CPEi350, 775) issues using Secure CRT and ZXCM-TR069.Troubleshooting SIP circuits and SIP Links and E1’s issues using EMS MML Terminal.Monitoring BMC-remedy TT dashboard for open TT and resolving all IMS related TTs.Configured first hop redundancy Protocols including HSRP, VRRP, and GLBP.Subnetted VLANs, attached ACLs into VLAN maps, and implemented routing maps.Installed routing protocols such as RIP, OSPF, EIGRP, and BGP and redistributed them. Show less

• 

  Globitel

  Mar 2022 - now

  Sales Engineer

  * Serve as a primary point of contact for a designated set of customers.* Build and maintain strong, long-term relationships with customers.* Understand customer needs, requirements, and develop solutions that meet their needs.* Manage and deliver customer projects on time and within the budget.* Proactively identify and resolve customer issues.* Upsell and cross-sell additional products and services to customers.* Generate new business opportunities with existing customers.* Provide feedback to internal teams on customer needs and requirements.* Stay up to date on industry trends.* Work with other technical team closely to ensure customer satisfaction. Show less