Hartnell Paultre

Experience

• 

  Virginia Tech

  Jun 2014 - Aug 2014

  Research Intern

  Tasked with DNA Extraction, Gene Amplification via PCR, RT-PCR, Nanodrop analysis and DNA sequence analysis

• 

  Pinellas County Forensic Lab

  May 2015 - Aug 2015

  Forensic DNA Analyst I
• 

  Macy's

  Oct 2015 - Apr 2016

  Employment Support Specialist
• 

  Raymond James

  Apr 2016 - now

  Oversaw daily reports, training, coaching/mentoring, and resolution of escalations in this role. Conducted successful training for 3 new hire classes, pioneered the department's inaugural structured virtual training program, and standardized the team's training approach. Engineered an application automating a manual process, resulting in processing over 1000 test cases during a 6-month production testing phase and reducing error ratings by 100%. Prepared client accounts for investment in Raymond James’ Asset Management Services portfolios, ensuring high productivity and minimal errors. Collaborated with advisors daily, delivering a service-first experience. Later, took on a mentorship role in the "buddy" system, training and guiding new hires throughout their first year on the team.

  • Lead Product Manager

    Jan 2024 - now

  • Product Manager

    Jan 2023 - Jan 2024

  • Associate Product Manager

    Sept 2019 - Jan 2023

  • Fee-Based Specialist - Team Lead

    Mar 2018 - Sept 2019

  • Fee-Based Senior Associate

    Apr 2016 - Mar 2018