Ani Cardenas

Experience

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  Marymount College

  Jan 2008 - Jan 2009

  • Spanish Tutor

    Jan 2008 - Jan 2009

  • Peer Mentor

    Jan 2008 - Jan 2009

  • Office Assistant

    Jan 2008 - May 2008
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  Freelance Photographer

  Aug 2012 - Jun 2014

  Photographer

  Portraits & Lifestyle

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  Social Vocational Services

  Feb 2013 - Jul 2013

  Direct Service Professional/Independent Living Mentor

  - Helped disabled individuals cultivate independent living skills

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  Pandora

  Feb 2014 - Jan 2017

  Bilingual Listener Advocate

  - Spanish Support Lead- Content translator for the support team, artist marketing, email marketing, Pandora events, push notifications, help page and artist communications- Provided support for English and Spanish speaking listeners on billing, account details, troubleshooting, feature requests and playlist issues- Social Media support (English/Spanish)- Spanish Support Trainer - Experience interviewing bilingual candidates and grading writing samples- Experience interpreting artist marketing presentations- Events team coordinator- QA for Spanish Support Show less

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  Square

  May 2017 - Jul 2023

  -Help launch and grow online Communities internationally-Coordinate translation projects for community content, product launches, and design improvements-Collaborate with cross-functional and global team members to establish growth and engagement in different markets-Work with Community engineering team to report & qa bug resolutions-Helped launched Seller Groups, and Feature Request platforms internationally-Partner and collaborate with various international Community Managers to increase engagement in their communities Show less - Created and manage a Seller Community online forum for Hispanic business owners- Partner with Product Managers to announce Product updates- Create content that will help empower sellers and learn about our features and products - Partner with our Japanese Community Manager to develop their Community and improve metrics- Work with our Localization & Translation team to provide Hispanic seller insights, QA terminology, and improve our Style Guide- Lead a Spanish Taskforce composed of crossfunctional teams members to improve the Hispanic seller experience-Report bugs and ensure their resolution through collaboration with our engineering partners Show less

  • International & Engagement Community Manager

    Nov 2021 - Jul 2023

  • Spanish Community Manager

    Dec 2019 - Nov 2021

  • Experience Recovery Specialist/Escalations Manager

    Mar 2018 - Dec 2019

  • Bilingual Customer Service Representative (Spanish/English)

    May 2017 - Mar 2018
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  University of Southern California

  Aug 2017 - Dec 2017

  Translator

  -Translate research studies, surveys and consent forms for USC School of Gerontology