Chaye Hainsworth

Experience

• 

  Palmerston North City Council

  Aug 2007 - Jan 2020

  • Client management and relationship building with 30 + client councils across NZ• Administration and updating of Knowledgebase system• Ensure invoicing for external clients is accurate and timely• Provide feedback on services received by clients to Contact Centre team. Ensure training occurs as necessary. • Contract management for 30 + client Councils • Report writing and analysing• Act in a back-up capacity to the Business Manager. This involves operational management of staff, dealing with escalated queries, and ensuring that the centre is resourced appropriately on a day to day basis. Show less • Leading a team responsible for the delivery of a wide range of customer and regulatory Services• Managing the team at an operational day-to-day level including resolving issues, identifying and acting on training needs, and ensuring that staffing levels are adequate to meet agreed service levels• Following up any internal and external issues that may arise• Completing annual personal performance evaluations to ensure KPI’s have been met.• Identify and address any best practice improvement opportunities to enhance Contact Services performance• Manage general staffing administration such as timesheets, leave applications, and leave levels.• Recruitment, interviewing and on boarding of new staff. Show less

  • Client Liaison Officer

    Sept 2014 - Jan 2020

  • Team Leader Contact Services

    Sept 2013 - Sept 2014

  • Client Liaison

    May 2012 - Sept 2013

  • Customer Service Advisor

    Aug 2007 - May 2012
• 

  Higgins

  Jan 2020 - now

  Customer & Stakeholder Manager