Lilian Toritseju-Eki

Experience

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  Ecobank Nigeria Plc

  Aug 2008 - Jul 2009

  Relationship Manager- NYSC

  Opening of accountsRequesting for ATM cards for clientsAttending to client inquiriesMaintaining existing clientele base

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  Diamond Bank

  Aug 2010 - Jul 2011

  Marketer

  Opening of Accounts and maintaining existing clientele base.

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  CapitalSquare Workspace Solutions Limited

  Jul 2013 - Jun 2019

  In charge of Human resources and new employee onboardingDisbursing funds to all CapitalSquare locations to enable smooth work flowManaging other operations and administrative staffs at all locationsEnsuring a smooth flow of all processes by ensuring relevant information is always communicated.Planning organizing and implementing administrative systems. I am in charge of Operations at all CapitalSquare locations and manage the Center Managers ensuring that everything is working smoothly and all targets are met. As the Centre Manager I am responsible for directing and overseeing the day-to-dayfunctions at CapitalSquare. I provide exceptional, professional service to existing and potential clients, in order to increase client retention within the community.I am also responsible for ensuring that the Company meets its revenue targets on all servicesand products and that the Company budget is met through effective cost management. Coworking Space for Entrepreneurs. Receiving calls and attending to client inquiriesReceiving guests and making sure they were comfortableGiving guests a tour of the facility.

  • Head Of Administration

    Jun 2018 - Jun 2019

  • Head of Administration

    Jul 2013 - Jun 2019

  • Operations Manager

    Aug 2017 - May 2018

  • Center Manager

    Sept 2015 - Aug 2017

  • Community Manager

    Jul 2014 - Aug 2015

  • Customer Service Representative

    Jul 2013 - Jul 2014
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  Websoft Nigeria

  Jul 2019 - Dec 2021

  Teamlead Sales

  1. Presentation of company product to organizations2. Account Management , ensuring businesses do no churn by building lasting relationship that ensures customer remains satisfied 3. Upsell and crossell - drive business penetration beyond fist service a customer purchases using the land and expand model4. Revenue Generation- drive business revenue by achieving sales target and ensuring customers yearly payments remains consistent as well as delivering report to management on a weekly basis Show less

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  A Mum and More NG

  Jan 2021 - now

  Executive Virtual Assistant

  Work with the team to support different confidential casesReceived and escalated calls to CEO when necessaryBuild and share content to uphold the community valuesHandle highly sensitive and confidential cases concurrently, while protecting user data and privacy.Maintain data and accurate records of customer interactions, escalations and resolutions in the company's CRM system.Provide valuable feedback to the customer support team to enhance processes and minimize future escalations.Successfully de-escalated disputes and conflicts, upholding professionalism and customer satisfaction.Support the Escalations Coordinators in providing input for Shared Services to ensure service integrity and continuous improvement. Show less

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  Websoft Nigeria

  Jan 2022 - May 2024

  TeadLead, Strategy and Operations

  1. Independently managing large projects and programs, organization design, operational excellence and transformation projects in areas such as: performance improvement, cost-optimization, cultural changes, business and back office transformations (e.g. shared service center implementations), IT transformation (e.g. ERP implementation), etc.2. Design and implement client’s future operating model in the necessary processes, policies and tools3. Managing stakeholders, ensuring timely and qualitative communication, facilitating workshops and client sessions and ensuring coaching and training4. Managing client relationships and proactively identify and pursue new business opportunities Show less