Ken McCarthy

Experience

• 

  EMC

  Mar 1997 - Mar 2002

  General Operative
• 

  Dell EMC

  Jul 2007 - now

  Support Microsoft’s Server OS (both physical and virtual 2008, 2008R2, 2012, 2012 R2, Microsoft Failover Cluster).Managing the integration between the host and the storage, Including HBAs, Multipathing software, Basic connectivity and Array management software • SYMMETRIX Administration and troubleshooting using SYMCLI, SMC and Unisphere for VMAX. • CLARiiON/VNX Navisphere/Unisphere administration and troubleshooting issues from host perspective. • Troubleshooting of Microsoft Windows Failover Cluster issues • Implementing & troubleshooting SYMMETRIX local/remote Replication and migrations techniques using SRDF, Timefinder, Open Replicator and FLM • Implementing & Troubleshooting of EMC Geographically dispersed clustering solutions “Cluster Enabler” using MV/CE and SRDF/CE • Implementation and troubleshooting of EMC Storage Integrator (ESI) • Implementing and troubleshooting of EMC SRA “Storage Replication Adapter” for VMware Site Recovery Manager “SRM”. • Implementing and troubleshooting of EMC VSI “Virtual Storage Integrator” product suite. • Troubleshooting ISCSI and FC connectivity issues from hosts to storage. • Troubleshooting EMC Powerpath issues on Windows server OS (physical and virtual) Show less Supported EMC Array Hardware, including Symmetrix, VMAX, CLARiiON, and VNX.• SYMMETRIX Administration and troubleshooting using SYMCLI or SMC/SPA• CLARiiON/VNX Navisphere/Unisphere administration and troubleshooting issues from host prospective.Extensive training and experience with EMC Software products that includes, but is not limited to:• Solutions Enabler command syntax (TimeFinder, SRDF) • Thin Provisioning • SMC/SPA • FAST • PowerPath (PowerPath Encryption, PowerPath Migration Enabler) • Open Migrator • Open Replicator. Supported Microsoft’s Server OS offerings (2008, 2008R2, 2012, 2012 R2 ), Microsoft Failover Cluster.Troubleshooting Windows server cluster storage resources issues • Implementing & Troubleshooting of EMC Geographically dispersed clustering solutions “Cluster Enabler” using MV/CE and SRDF/CE.• Troubleshooting ISCSI and FC connectivity issues from hosts to storage.• Troubleshooting EMC Powerpath issues on Windows server OS.Authored knowledgebase articles used by both internally and externally by EMC’s customers and engineers. Developed and implemented resolution action plans that were used to update customer’s standard practices and procedures.Use of troubleshooting and customer service skills to provide Fortune 500 Companies with timely resolutions on mission critical data storage systems. Interacting directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution. Show less

  • Senior Software Support Engineer

    Apr 2010 - now

  • Software Support Engineer (Level I & II)

    Jul 2007 - Apr 2010