Experience

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  Dell

  Dec 2005 - Jan 2014

  • On-boarding of 40,000 new EMEA Channel partners and 120,000 program users from 2008 – 2013 that added $ 2.5 billion USD to annual revenue in 2012• Led OEM On boarding project and successfully on boarded 10 OEM Channel Partners in EMEA. Expected 7% Year on Year revenue growth in FY13. Included partner communication, team management, customer management, reporting.• Supervised successful migration of 10,200 partners to new Partner portal within 6 Months• Reduced on-boarding SLA from 3 weeks to 48 hours by designing and implementing process improvements and tool changes• Oversaw EMEA implementation of Partner Vetting process to reduce fraudulent behaviour. Liaised with legal, marketing, sales, IT and vendor.• Initiated and performed training program for Sales in EMEA to improve partner experience which resulted in increased company Net Promoter Score (NPS) by 6 % Year on Year in Financial Year 2012. Coaching and mentoring for colleagues in sales, certification and marketing provided.• Analysis based customer escalation management tools designed that reduced partner support team response from 5 days to 24 hours. Included running reposts, analysing data, process mapping, project ownership and implementation.• Led smooth transition of 6 Dell acquired companies into Dell Channel organisation within agreed deadlines.• Managed 3 different teams globally when launching Certification Program for Dell EMEA Partners which resulted in having 200 partners Certified after 2 years. Show less

  • EMEA Channel Program Office Manager - PartnerDirect OnBoarding Team

    Jul 2008 - Jan 2014

  • EMEA Channel Project Manager - PartnerDirect Deal Registration Team

    Apr 2008 - Jul 2008

  • Senior Credit Risk Analyst

    Dec 2005 - Apr 2008
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  Thermo fisher scientific

  Aug 2014 - now

  Forming part of the regional eBusiness team, hosted by the Marketing Division, the eBusiness Project Manager primarily manages and deploys B2B, B2G & eInvoicing projects within the EMEA region. This role supports our customers and contributes to our eBusiness EMEA channel that generates $300m+ revenue.• 14 new e-Invoicing connections deployed in 2015 which decreased number of paper invoices by 70,000 per year• Direct savings of $224,000 by utilizing Finnish government connection for private customers in Finland• 50 new customers enabled for e-Invoicing in EMEA in 2015 Show less

  • Global eBusiness Project Manager - B2B & eInvoicing

    Aug 2017 - now

  • Global eBusiness Project Manager - B2B & eInvoicing

    Aug 2014 - now