Experience

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  Ibm

  Aug 2013 - Jun 2019

  • Maintained the team’s performance score of above 98%.• Coached team members in handling projects which increased the approval likeliness of the project to 100%. • Maintained a high customer satisfaction rating of the team with an average NPS score of 9. The team ranked #1 (out of 8) in Mobility in terms of client satisfaction.• Initiated interlock sessions with different HR teams and fixed the gaps between the HR processes.• Handled escalations from both VIP and non-VIP clients. The valid escalation rate was maintained at 0%.• Became the point of contact for VIP and executive clients and handled complex inquiries and requests. • Received commendations from the Vice President of HR Mobility.• Created Automation Cost Analysis which has been used as a reference for the automation projects that were initiated in HR. Show less • Designed the operational key metrics• Created volume reports that were used as references in trend analysis.• Mitigated risks of conflict of interests in the operations by creating Segregation of Duties and Access Inventory reports.• Reduced the Audit Guidelines files by 95% through the creation of the Pre-Audit and Tax Code Guidelines file.• Reduced the total number of procedures of the Domestic Mobility Operations by 72%. • Led the overhaul of all desktop procedures, process simplification, and change request process for domestic mobility. The total procedural steps was reduced by 75%.• Managed process transitions related to finance and mobility taxation.• Ensured smooth transition during a change in the system and applications. Achieved 98% TAT target score during the transition phase and minimized the out-TAT.• Initiated internal RCA and team performance score discussion which addressed several flaws in the operations. Average accuracy scores were uplifted from an average of 80% per month to 99% per month.• Managed policy revision proposals that removed all irrelevant provisions that existed in the mobility policies. 20% of the expense types were removed after the implementation of the revisions.• Hosted calibration sessions with the off-shore team; discussed and closed the gaps in the processes and policies that had gray areas.• Co-authored Policy-Exceptions Requirements document detailing the step-by-step procedure in Policy Exceptions review. Show less • Achieved 100% accuracy and timeliness score in processing payments.• Achieved 100% accuracy score for booking all entries for cash advances and vendor expenses.• Recognized as the top performer among all Domestic Mobility Processors in terms of SLA scores.• Shortened the receipting process by 50% (approximately 5 business days) by creating the electronic receipting procedure.• Reduced escalation related to disbursement from an average of 5 per month to zero due to daily tracking of funds.• Received the Most Valuable Practitioner Award for being a top performer of the team in 2016.• Awarded as one of the company's IBM’s Top Talent (given to Top 5% employees) of the year for delivering above-average results. Show less • Achieved passing score (above 98%) in terms of accuracy and timeliness in performing expense claim processing.• Belonged to the upper 15% of the Global Mobility Expense Auditors in terms of SLA scores.• Handled VIPs, Senior VPs, and executive employees within the company, with timely and sufficient support which resulted in a higher client satisfaction rating. Commendations received reached the 4th line Operations Lead.• Reduced the processing time for expense claim auditing by 25% with the removal of redundant process steps.• Eliminated variances in the ledger through initiated interlocks with the other HR teams. No variance has exceeded 90 days.• Reduced the receipt reference files by 95% with the creation of the Receipt Guidelines for Pre-payment Audit procedure.• Received the Most Valuable Practitioner Award in 2015 for above-average performance score.• Received Eminence and Excellence Award for participation in process transformation. Show less

  • HR Domestic Mobility Team Lead

    Sept 2018 - Jun 2019

  • HR Mobility Process Subject Matter Expert

    Oct 2016 - Aug 2018

  • HR Mobility Disbursement Administrator

    Feb 2016 - Oct 2016

  • HR Mobility Expense Senior Auditor

    Aug 2014 - Feb 2016

  • HR Mobility Expense Pre-Auditor

    Aug 2013 - Aug 2014
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  Bcmp insurance services

  Nov 2019 - now

  Assistant manager

  • Performed internal quality controls for the accuracy of financial reports. The accuracy was maintained at 100%.• Designed the process flow of operations and identified the risks within the operations.• Created business proposal letters; identified the selling price per insurance policy unit.• Analyzed the profitability of the business through income and expenditure analysis.• Co-handled the project of electronic issuance of insurance policies for TPL.