Kylie Franklin

Experience

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  Melbourne City Mission (MCM)

  Apr 1997 - Feb 1999

  Case Manager/Coordinator - Community Access Service
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  Transport Accident Commission (TAC)

  Feb 1999 - Oct 2001

  Rehabilitation Officer/Support Coordinator

  Managed a portfolio of clients with catastrophic injuries - acquired brain injury, spinal injuries and amputees, in the Major Injury Division. Worked within a multidisciplinary team to achieve quality and cost effective outcomes. Worked actively with acute and rehabilitation hospital staff to ensure rehabilitation goals achieved for claimants. Identified initiatives to improve the management of claims, work practices and innovative solutions to client issues. Provision of support to the team on an acting Team Manager basis. Show less

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  Care Connect Group

  Jan 2001 - Jan 2004

  Case Manager/Client Services Manager

  Management, supervision and leadership responsibilities for a team of Case Managers. Management of private contract case management services for people with disability and frail elderly people. These included Western and Northern Health (Transition Care –short term rehabilitation programs in the home for the elderly), TAC and DHS funded program – Acquired Brain Injury (ABI) Slow To Recover (STR) Program.

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  Department of Health & Human Services, Victoria

  Apr 2004 - Feb 2021

  The NDIS Transition Unit coordinated at a state-wide level, the preparation and implementation of NDIS transition arrangements in divisions and areas. This includes transition implementation across workforce, provider and participant transition, communications and engagement. The sub-branch was also responsible for coordinating the Operational Plan with the NDIA and the policy oversight and implementation of many of the department's existing disability support programs. My role supported the outcomes of the sector and participant readiness unit within the broader program of work for the NDIS. My work included oversight of the Victorian Government's $40M Transition Support Package and $30M NDIS Information Linkages and Capacity Building grants during the transition period. Show less NDIS Transition Planning and Oversight - Transformation & NDIS Reform Unit, North Division, Client Outcomes and Service Improvement Branch. My role was responsible for the implementation of the NDIS Transition Plan for North Division, including North East Melbourne and Loddon Areas. This included the development and implementation of the communication and engagement strategy and participant and provider readiness activities. I worked with key internal and external stakeholders, such as NDIA, NDSV Local Area Coordinators and other partners to support the transition of participants from defined programs across disability, HACC and MHCSS. Show less A highlight in my career was working in the project team responsible for the National Younger People in Residential Aged Care five year initiative (my future my choice) from 2006 to 2011, a jointly funded State and Commonwealth initiative established through the Council of Australian Governments (COAG). The team was nominated for a Making a Difference Award and achieved a 40% reduction of younger people residing in residential aged care in Victoria. My other portfolio responsibilities have included managing the state-wide ABI Portfolio, which included managing the service agreement for the ABI Slow to Recover Program and other health interface work. Show less I was responsible for the acquired brain injury portfolio for the Eastern Metropolitan Region. I also managed the Futures for Young Adults Program in Eastern Metropolitan Region, and associated budget. Negotiated and managed service agreements for ten different community service organisations. Responsibility for consulting with service providers with regards to their funding and service agreements, and ensuring they are providing a quality service through incident reporting, quality reporting (QDC) and plans that met the principles of the State Disability Plan. Show less

  • Senior Project Officer, NDIS Transition Unit, Disability and Communities Branch

    Jul 2017 - Feb 2021

  • Senior Project Officer, NDIS Transition Team, North Division

    Mar 2016 - Jul 2017

  • Senior Project Officer, Disability Services Division

    Jul 2006 - Mar 2016

  • Program and Service Adviser, Disability Partnerships and Service Planning, East Division

    Nov 2004 - Jul 2006

  • Team Leader, Disability Client Services

    Apr 2004 - Nov 2004
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  Victorian Department of Families, Fairness & Housing

  Feb 2021 - May 2024

  Senior Policy Officer, Disability Reform and Complex Needs

  Leading policy and project initiatives related to complex needs and forensic disability. The role supports the policy and design of integrated responses to people with cognitive disability involved in the justice system. Disability Reform and Complex Needs Branch is responsible for whole of Victorian Government leadership on disability policy, the Victorian Government’s ongoing oversight of the National Disability Insurance Scheme (NDIS), the strategic policy and program management of continuing state-funded disability services and driving improved service responses and outcomes for people with disability. The Branch leads policy, program development and implementation support across disability, complex needs, and forensic disability programs. Show less

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  Victorian Disability Worker Commission

  May 2024 - now

  Senior Policy Officer

  Providing policy and implementation solutions on the Victorian Disability Worker Regulation Scheme, including on worker registration, complaints, notifications and compliance. Responsible for developing high quality operational policy solutions and documentation consistent with the Disability Services Safeguards Act 2018.