Bruno Loureiro

Bruno Loureiro

Contact Center Operator

Followers of Bruno Loureiro1000 followers
location of Bruno LoureiroLisbon Metropolitan Area

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  • Timeline

  • About me

    Brand Development & Strategy | Brand Manager @ Via Verde

  • Education

    • EAE Business School

      2018 - 2018
      Midterm Abroad Programe Marketing

      . 4 day abroad program provided by ISCTE-IUL's MSc in Marketing in partnership with EAE Business School, in Barcelona;. Courses: International Marketing, Corporate Social Responsibility and Global Megatrends and Neuromarketing

    • ISCTE Business School

      2017 - 2019
      Master of Science - MS Marketing

      GPA 17/20Master's Dissertation - The impact of streaming services and VOD on cinematic exhibition: taking an experiential approach. (18/20)

    • ISCTE Business School

      2014 - 2017
      Bachelor's degree Management

      GPA 15/20

  • Experience

    • Armatis-lc

      Jul 2015 - Aug 2015
      Contact Center Operator

      Selling and promoting cell phone plans for the global telecommunications provider Vodafone. This experience allowed me to develop communication skills, persuasion, responsibility and the ability to deal with stressful situations.

    • YA Generation

      Apr 2016 - Jun 2017
      Internships Manager

      YA Generation is a student organization that aims to promote the entrepreneurial spirit within the Lisbon academic landscape. I was part of a team that managed an internships program, bridging college students and start-ups. YA Generation gave me the first opportunity to be part of a project that provided a real service, to both students and start-ups. I was in charge of managing this program, developing it and promoting it, as well as being on a constant lookout for new internship opportunities to add to our portfolio. Show less

    • Boldplaces

      Jul 2016 - Aug 2016
      Operations Intern

      Boldplaces is a provider of temporary spaces for corporate events, meetings and other activities. I was in charge of acquiring new spaces to introduce to the platform, as well as contacting with potential partners and other service providers. This experience allowed to learn about sharing economy and the pop-up store concept. I was also asked to analyse the competition and formalize the company’s positioning statement.

    • CTT - Correios de Portugal

      Sept 2019 - Jun 2022

      I was tasked with market research and prospecting activities with one goal in mind: to enhance CTT’s retail network performance by improving the overall retail offering and enriching the customer in-store experience. By following market and consumer trends, my job was to routinely develop quantitative and qualitative analysis and present new business opportunities for CTT’s retail network. With more than 500 stores all over the country, with very different surrounding environments (demographics, economical, etc.), the biggest challenge was to tailor the retail strategy and offering to each unique reality. Show less With the optimization of operations in mind, I had the opportunity to work with a very powerful 3D Modelling and Analysis Software: FlexSim. I was in charge of modelling the processing and consolidation activities of the two major treatment and distribution centres of the entire CTT Express operation in Portugal. The simulation of these operational processes demanded a thorough process mapping, in order to maximize the model's adherence to reality. In addition, I was able to model the processing and consolidation of all small packages that enter CTT’s distribution network. The endgame was to eliminate the major pain points within the operational processes in place, by optimizing resource allocation and mange staff workload. Show less

      • Product Manager

        Sept 2020 - Jun 2022
      • CTT Academy Trainee: B2C Segment | Retail Strategy and Development

        Mar 2020 - Sept 2020
      • CTT Academy Trainee: Transformation and Development of Operations

        Sept 2019 - Mar 2020
    • Grupo Brisa

      Jun 2022 - Feb 2024
      Brand Manager | Brand Development & Strategy

      Brand Development & Strategy | Brand Manager Controlauto & VerifiCar

    • Via Verde

      Feb 2024 - now
      Brand Manager | Brand Development & Strategy
  • Licenses & Certifications

    • Business Plan

      João Martinho
      Jul 2020
    • Técnicas de Negociação

      João Martinho
      Jun 2020
    • Excel Avançado

      António Teixeira
      Feb 2020
    • Critical Thinking - Desenvolver o Pensamento Crítico

      Grupo P&A
      Dec 2019
    • Digital Marketing Certificate

      Google Digital Garage
      Aug 2018
    • Business Case Professional Certificate

      Business Case Institute
      Apr 2016
    • Técnicas de Apresentação

      Abylos, Trends and Consulting
      Mar 2021
    • SAF – Scrum Agile Foundations

      PPM Coachers
      Jan 2021
    • Business Process Management Certificate

      Winning Scientific Management
      Jan 2017
    • PMFu - Project Management Fundamentals

      PPM Coachers
      Jan 2020
  • Honors & Awards

    • Awarded to Bruno Loureiro
      ISCTE Business School - Top MASTER IBS 16+ ISCTE-IUL Sep 2018 Awards Master’s students with a GPA score of 16/20 and above.
    • Awarded to Bruno Loureiro
      2nd place in the final phase of the First Winning Competition - The Business Case Challenge Winning Scientific Management May 2016
    • Awarded to Bruno Loureiro
      Winner of the first phase of the First Winning Competition (ISCTE-IUL) - The Business Case Challenge Winning Scientific Management Apr 2016
    • Awarded to Bruno Loureiro
      ISCTE Business School - TOP IBS 15+ ISCTE-IUL Awards Bachelor's students with a GPA score of 15/20 and above.
  • Volunteer Experience

    • Volunteer

      Issued by Jardim Zoológico de Lisboa on Oct 2019
      Jardim Zoológico de LisboaAssociated with Bruno Loureiro
    • Volunteer

      Issued by IULCOME 2015 on Sept 2015
      IULCOME 2015Associated with Bruno Loureiro