Arijit Sarkar

Experience

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  DOCOMO INTERTOUCH PTE. LTD.

  Aug 2008 - Sept 2014

  • Handling & Planning Five Star Hotel Guest/Admin Network. Experience of design network and implementation.• Responsible to manage cases with help of ITIL compliant ticking system, by creating Incident Management, Request Fulfillment. In case of further escalation, cases are escalated as per standard process to NOC/PI team, for follow up and closer.• Creating Change Management ticket for any action either physical, logical or procedural which modified or impacts defined services by updating, replacing, installing, enhancing or removing IT infrastructure, application, software or content. • Managing 90 sites and more than 100 onsite engineers’ day to day operations. Working on escalation level 3 and need to handle all escalated cases. • Conduct Site Survey and Gather Information i.e. wireless marking, heat map, Port Calculation etc.• Independently Execution of Projects and Project related works.• Prepare PID, Highlight Reports, End of Project Reports, site commission report before and after a project. Monitor Projects under execution and fulfillment of requirements, resolving issues and Crisis Management.• Monitoring the sites for Selected Domestic and Overseas Clients, Incident Management, Co-Ordination with the Clients and NOC to minimize the time to response for an Incident.• Project Installation skills includes installation & Configurations of Billing Servers for HSIA, various L2 & L3 Switches, Router, Nomadix Hotspot Gateway, Juniper Firewall, Indoor, In room & Outdoor Wireless Access Points, Access Point Controller etc. Show less  Hands on experience with Hotel Property management system(Opera) and MICROS 9700. Interface configuration and testing with Opera system. Key member of Installation Juniper SSG5 and Peer to Peer isolation in Delhi clients. Installation of Linux base NIIMS software at The Park Delhi, Atrium Hillview, Hilton Garden Inn Saket. And Interfacing with Opera PMS. Installation of IBM Blade Server and Ruckus Wireless Controller at Crowne Plaza New Delhi Hotel. Planning and setup wireless & wired network at Crowne Plaza Delhi, Hilton Garden Inn, Courtyard Marriot with a team of 4 people. Implemented call center facility to 3 projects successfully within 1months. Actively monitoring 40 projects & sites by NMS(works on SNMP) and MRTG Monitoring tools. Selected for team that develops a setup of video conference for WHO, around 500+ Devices with total 50Mbps dedicated internet. Save over 2lk company property by Physical verification and inventory after project. Show less

  • Assistant Manager Technical Services

    Feb 2012 - Sept 2014

  • Senior Support Engineer

    Nov 2010 - Jan 2012

  • Support Engineer

    Aug 2008 - Oct 2010
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  Radisson Gandhinagar, Gujrat

  Oct 2014 - Dec 2014

  IT Manager

  • Working as a pre-opening team member and reports to General Manager.• Planning and Designing IT related system topology and co-ordinate with vendors.• Coordinating with project persons and do snagging.• Working on finalization of Signage, Forms & Format, Tent Card design etc. • Made IT department check list and update SOP. • Working on Pre-opening Documentation folder along with FOM and DOSM.

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  Radisson Blu New Delhi Dwarka

  Dec 2014 - Oct 2018

  IT Manager

  • Working as a part of Operation team and reports to General Manager.• Maintains 99.99% uptime for all servers and network equipment.• Multiple Vendor management & IT Budget preparation.• Cost control measure of own department and other department. • Maintaining the IT daily checklist and SOP, also updating as required.• Strategical planning to improve score in Medallia for Internet and also achieved the KPI.• Also involved in people development plan and grow departmental staff for other Carlson Properties.• Always participate in responsible business plan/program and showcased yes I can attitude.• Improved the guest experience and admin staff experience by revamping the network and software.• Training to IT and other departmental staffs for policies & software.• Taken ownership of all projects i.e. Wireless Revamp, F&B Feedback System, FO Automation, Finance Automation, Paperless system, Banquet Sales Productivity enhancement, Digital BTR• Always finding & correcting the process for save the cost of printing, paper, electricity, telephone etc.• Increased banquet & business center internet revenue by changing the process and SOP.• Smooth relation with all other HODs, Hotel Ownership & MDs. Having very good feedback from ownership regarding cost control and improvements.• Co-ordination with Carlson Reginal team, RSO & Carlson Singapore. Show less

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  The Lalit Suri Hospitality Group

  Oct 2018 - Dec 2020

  Manager IT & Telecom

  Handling 461 keys Hotel and Corporate Office IT operation. Reporting to Hotel GM &Corporate GM IT for day to day operation. Responsible for maintaining & managing all Hotel & Corporate IT hardware, software &networking. Key stake holder of all Corporate IT Project and discussion. Also maintain the uptime ofUnit & Corporate Data Centre. Key stake holder for any Group level Hardware finalization and procurement. Handling Wi-Fi related issues on group level and always works on for more better result. Maintain IT GSI score and plan for better technologies and solutions. Maintain good relation between HODs, Corporate Heads & MDs. Always maintains thebusiness continuity. Maintains 99.99% uptime for all servers and network equipment. Multiple Vendor management & IT Budget preparation. Cost control measure of own department and other department. Maintain the IT daily checklist and SOP, also updating as required. Worked on hospitality software Opera, Micros, Touche, Triton, HRIS, Onity etc. Show less

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  UniFocus

  Dec 2020 - now

  Manager Technical Services